Housekeeping Supervisor

Hyatt-Regency-Sonoma; Santa Rosa (CA); Sur place; USD 33 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical and Dental through Anthem Blue

Vision insurance through EyeMed

401(k) Savings Plan with matching

Hotel Room Discount

Résumé du poste

HEI Hotels and Resorts is seeking a Housekeeping Supervisor to maintain a safe and clean guest experience in our Santa Rosa property. You will supervise housekeeping staff, provide training, coaching, and performance feedback to maximize efficiency and guest satisfaction.

Responsibilities include hiring, scheduling, inspecting rooms and public areas, managing supplies, responding to guest requests, and ensuring compliance with health and safety standards. Regular attendance is required.

Qualifications

• Housekeeping experience preferred.
• Ability to lift up to 100 lbs.
• Strong verbal and written communication skills.
• Able to move around the building and assist others as needed.

Responsabilités

• Supervise housekeeping staff with training, coaching and performance feedback.
• Interview, hire, train and evaluate staff; address disciplinary matters as needed.
• Supervise cleaning of guest rooms, public areas and back-of-house to meet cleanliness and safety standards.
• Assign tasks, manage supplies and control inventory.
• Respond to guest requests and maintain guest satisfaction.
• Document Lost and Found items and handle inquiries.
• Implement emergency procedures and ensure asset protection.
• Maintain regular attendance and perform other duties as assigned.

Connaissances

Housekeeping experience

Verbal communication

Written communication

Physical stamina

Description du poste

About UsDon't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationSalary Range: $24.00 - $25.00 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? NoOverviewMaintain the building to ensure safe and clean experience for hotel guests, associates, and vendors. Provide Housekeeping Team direction and support.Essential Duties and ResponsibilitiesSupervise the housekeeping staff; providing open communication, training, coaching, and counseling and providing performance feedback to ensure maximum efficiency.Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.Respond to guest requests, concerns, and problems to ensure guest satisfaction.Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and SkillsHousekeeping experience preferred.Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. with or without reasonable accommodation.Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, house-persons, and inspectors to complete their individual tasks if situation demands with or without reasonable accommodation.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.