Housekeeping Supervisor

HEI Hotels & Resorts; Reston (VA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Free lunch

Free parking

Monthly town halls

Job summary

The Westin Reston Heights in Reston, VA, is seeking a Housekeeping Supervisor to lead the department, ensure guest room cleanliness, and maintain safety and service standards. This role reports to the housekeeping leadership and focuses on training, scheduling, and performance coaching.

Responsibilities include supervising staff, hiring and training, inspecting rooms and public areas, coordinating supplies, addressing guest requests, and ensuring compliance with health and sanitation guidelines

Qualifications

• Housekeeping experience preferred.
• Ability to lift up to 100 lbs.
• Effective verbal and written communication skills.

Responsibilities

• Supervise housekeeping staff, provide training and coaching.
• Interview, hire, train, and evaluate team members.
• Inspect room cleaning, turndown service, and public areas for cleanliness.
• Assign tasks and manage supplies to control inventory and costs.
• Respond to guest requests and maintain guest satisfaction.
• Log lost and found items and respond to inquiries.
• Implement emergency procedures and ensure safety compliance.
• Adhere to attendance rules and perform other duties as assigned.

Skills

Housekeeping experience

Communication skills

Physical stamina

Job description

About Us

Ideally located for business or leisure, The Westin Reston Heights is a blend of comfort and sophistication. Our goal is treat each and every associate like family. We offer free lunch, free parking and monthly town halls to show each associate how much we care and how thankful we are for their hard work. We focus on growth and development so that you are able to build your career in hospitality.

Compensation

Salary Range: $16.50 - $16.50 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

Maintain the building to ensure safe and clean experience for hotel guests, associates, and vendors. Provide Housekeeping Team direction and support.

Essential Duties and Responsibilities

• Supervise the housekeeping staff; providing open communication, training, coaching, and counseling and providing performance feedback to ensure maximum efficiency.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Housekeeping experience preferred.
• Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. with or without reasonable accommodation.
• Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, house-persons, and inspectors to complete their individual tasks if situation demands with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Equal Opportunity Employer

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.