Housekeeping Supervisor

Poppy Bank; Pigeon Forge (TN); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance (discounted)

Dental insurance (discounted)

Employee hotel travel program

Marriott employee travel program

Paid time off

ZayZoon daily pay

Job summary

The Wayback is seeking a Housekeeping Supervisor/Operations Lead to coordinate housekeeping, laundry, and maintenance activities across the property in Pigeon Forge, TN. You will lead by example, ensuring a clean, guest-ready environment and overseeing staff performance.

Reporting to the Operations Manager, you will maintain high standards, manage shift coverage, and uphold Marriott Tribute Portfolio procedures while delivering superior guest experiences.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year housekeeping supervisor/inspector experience required.

Responsibilities

• Coordinate cleaning and maintenance across the property, including guest rooms, public areas, and laundry operations.
• Ensure appearance of the entire property from entrance to exteriors, including parking and service areas.
• Open and close rooms for maintenance as needed and monitor front office communications.
• Enforce policies and procedures with staff and ensure uniform standards.
• Handle guest complaints promptly and professionally to maintain high service levels.
• Delegate tasks effectively and supervise team performance to meet quality standards.
• Be prepared to work any shift and lead by example in a fast-paced environment.

Skills

Strong communication

Leadership

Flexible availability

Education

High school diploma or equivalent

Job description

• Location The Wayback - A Tribute Portfolio,2760 Parkway,Pigeon Forge, TN, 37863,United States
• Base Pay $19.00 - $20.00 / Hour
• Job Category A & G Management, Hospitality, Hotel Management
• Industry Hospitality & Tourism, Hotel & Accommodations, Facilities & Housekeeping Services
• Required Degree High school
• Manage Others Yes

• Contact information
  • Name Jennifer Stalans

Housekeeping Supervisor/ Operations Lead | The Wayback — A Marriott Tribute Portfolio Property

At The Wayback, the bold, vibrant experience our guests love depends on a property that works flawlessly behind the scenes. As Operations Lead, you are a key member of the operations team — stepping up to coordinate housekeeping, laundry, and maintenance activities, ensuring the property is always clean, well-maintained, and guest-ready. Reporting to the Operations Manager, this is a hands-on role for someone who leads by example, communicates effectively, and takes genuine pride in keeping one of Pigeon Forge's most distinctive hotels running at its best.

What You'll Do

Property Operations & Standards

• Coordinate and complete all cleaning and maintenance activities across the property including routine and deep cleaning of guest rooms, public areas, back of house, and laundry operations
• Ensure the proper appearance of the entire property from the entrance to the roof, including parking lot, walkways, landscaping, service areas, trash areas, and building exteriors
• Open and close rooms as required for maintenance needs
• Be knowledgeable of all room types and supply standards
• Read and stay current on front office communications logs on a daily basis
• Enforce all existing and new policies and procedures with housekeeping, laundry, and maintenance staff
• Monitor the appearance of all housekeeping, laundry, and maintenance staff to ensure compliance with company uniform policy
• Follow all AATMOS Hospitality and Marriott Tribute Portfolio safety, sanitation, and standard operating procedures throughout each shift

Guest Experience & Communication

• Handle guest complaints promptly and professionally, always resolving with care and a commitment to superior service
• Promote goodwill by being courteous, friendly, and helpful to guests, managers, and fellow associates at all times
• Inform the Operations Manager of any unique situations or unusual developments in housekeeping, laundry, or maintenance operations
• Maintain a working knowledge of all hotel operating procedures and the property management system
• Indirectly supervise and ensure proper completion of all housekeeping, laundry, and maintenance duties on days when the Operations Manager is off
• Delegate responsibilities effectively and follow up to ensure completion and quality standards are met
• Exhibit strong leadership skills with a positive, supportive approach to team development
• Be willing and able to work any shift and fill in when team members are unable to work their scheduled shift

What We're Looking For

Experience & Education

• High school diploma or equivalent required
• Minimum 1 year housekeeping supervisor/inspector experience required

Skills & Abilities

• Strong communication and leadership skills with the ability to supervise a team and manage multiple priorities in a fast-paced environment
• Well-groomed and professional in appearance with a warm, courteous demeanor toward guests and associates alike

Physical & Schedule Requirements

• Flexible availability including evenings, weekends, and holidays
• Must be willing and able to work any shift as needed
• Ability to stand, walk, bend, and lift up to 50 lbs consistently throughout each shift

• Medical insurance
• Discounted vision and dental insurance
• Employee hotel travel program with discounted rooms across the AATMOS portfolio
• Marriott employee travel program
• Paid time off, vacation pay, and sick pay
• ZayZoon daily pay — access your earned wages when you need them
• Opportunities for career growth within a growing hospitality group

At AATMOS Hospitality, we're committed to a positive, inclusive workplace where passionate hospitality professionals can thrive and grow. AATMOS Hospitality is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

This job description is a general overview of the position and is not exhaustive. AATMOS Hospitality reserves the right to modify this description as needed