Housekeeping Supervisor

Sonesta Hotels International Corporation; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel management company seeks a Housekeeping Supervisor in Philadelphia, responsible for overseeing the housekeeping and laundry operations. You will ensure guest satisfaction through quality service and cleanliness, while managing and training staff. Ideal candidates have supervisory experience and a passion for customer service. Various employee benefits are offered.

Benefits

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company Match

Paid Vacation and Sick Days

Educational Assistance

Sonesta Hotel Discounts

Qualifications

• High School Diploma or equivalent plus two years housekeeping experience including some supervisory training/experience.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Experience with Microsoft Office preferred.

Responsibilities

• Supervise housekeeping and laundry operations to ensure quality standards.
• Partner with management to recruit and train associates.
• Inspect rooms and public areas for cleanliness and maintenance.

Skills

Supervisory skills

Customer service

Problem solving

Organizational skills

Fluency in English

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Overview

The Housekeeping Supervisor (HS) works with the Housekeeping Manager to assist in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to inspecting rooms and training room attendants, this position will perform cleaning duties in all areas of the hotel. The Housekeeping Supervisor is responsible for delivering clean rooms for occupancy that meet the brand's time, product and placement standards.

Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
• Partner with the Housekeeping Manager to recruit, develop, manage and monitor performance while making any recommendations for disciplinary and other human resources-related actions.
• Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest expectations. Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed.
• Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties.
• Assist with scheduling and room cleaning assignments to ensure proper coverage.
• May perform all housekeeping duties necessary including cleaning guest suites and hotel public spaces to ensure guest satisfaction and owner expectations.
• Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies.
• Monitor commercial laundry supplies and equipment to ensure they are sufficient and in working order.
• Manage procedures of lost and found items.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state and local laws regarding health and safety services.
• Perform other duties as assigned.

Qualifications and Requirements

• High School Diploma or equivalent plus two years housekeeping experience including some supervisory training/experience.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Reading and writing abilities are required in order to document tasks completed, to order supplies, to receive instructions for the day and/or to read equipment manuals including safety information.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Experience with Microsoft Office preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Will be required to regularly use commercial cleaning chemicals.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Will be required to work mornings, evenings, weekends, and holidays.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.