Housekeeping Supervisor

HRI Hospitality; Nashville (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading hospitality company is seeking a Housekeeping Supervisor in Nashville, TN. In this role, you'll manage housekeeping operations, provide exceptional service, and promote teamwork among staff to ensure a top-notch guest experience. Join us to be part of an innovative team in a vibrant hotel environment.

Benefits

Medical and dental insurance

401K plan

Paid time off

Discounted hotel stays

Qualifications

• Minimum two years’ experience in Housekeeping.
• Experience as an Inspector for 6 months+.
• Knowledge of proper chemical handling.

Responsibilities

• Oversee housekeeping operations and staff.
• Maintain cleanliness standards and service.
• Communicate effectively with guests and team.

Skills

Communication

Teamwork

Supervision

Customer Service

Education

High school diploma or equivalent

Job description

At HRI Hospitality, we offer a unique perspective on hotel ownership and management.

We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.

We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!

The Caption by Hyatt Nashville Downtown is looking for a Housekeeping Supervisor to join the team! Check out this exciting opportunity-

Maintain cleanliness standards in all areas of the hotel. Effectively manage housekeeping staff to accomplish daily tasks during the housekeeping operation. Act as liaison between the Hotel, Front Office, Engineering, and Housekeeping operating departments. Understand the operating goals of the hotel. Fulfill the Hotel Service Culture in daily activities.

JOB DUTIES

• Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services.
• Maintain high standards in all aspects of internal and external service
• Promote unity and teamwork throughout the department.
• Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, deep cleaning, Laundry and Public areas.
• Communicate with guests in a professional, courteous and helpful manner.
• Supervise Housekeeping teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives.
• Support environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
• Watch for safety hazards and report them immediately to your Department Supervisor.
• Closely monitors day-to-day operations.
• Ensures all service standards are met and adhered to.
• Regularly inspects public areas and guestrooms.
• Facilitates consistent quality of service to exceed guest expectations.
• Supervises staff performance, attendance, appearance, and conduct.
• Works with Engineering and Front Office to maximize guest satisfaction.
• Informs Housekeeping Management of room status for arrivals (and if directly asked by Front Office).
• Assists with answering phones, guest requests, and general inquiries.
• Creates and ensures daily completion of staff checklists and necessary reports.
• Keeps work area neat and clean at all times.
• Can master familiarity with the computer operating system as related to the scope of the position.
• Attends weekly departmental meetings as necessary.
• Maintains a professional appearance and attitude at all times.
  
  MINIMUM REQUIREMENTS
• High school graduate or equivalent.
• A minimum of two years’ experience in Housekeeping.
• Minimum of 6 months plus experience as an Inspector.
• Prior guest relations training.
• Knowledge of proper chemical handling.
• Ability to satisfactorily communicate in English with guests, co‑workers and management to their understanding.
• Ability to read, write, and understand simple instructions.
• Knowledge in the safe use of cleaning products.

Shift:

Weekly day range: Weekend availability

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job ‐ related requirements.

All positions require service-minded team players with personable, enthusiastic, and outgoing personalities. We offer many benefits for full-time employees, including medical, dental, life insurance, 401K, paid time off, discounted hotel stays, and more. Pre-employment background screening is required as a condition of employment. EOE/M/F/Vet/Disabled

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

About HRI Hospitality

With a 40-year legacy, HRI Hospitality has meticulously constructed a robust lodging and mixed-use platform under the seasoned leadership team's guidance. The company currently owns and manages a diverse portfolio in the nation’s premier lodging markets, actively engaging in both development and acquisitions to enhance their offerings. While maintaining an active development pipeline, HRI Hospitality is committed to "Elevating the Urban Experience" for guests. Managing a portfolio of branded and independent institutional quality hotels in key U.S. markets, the company is an approved operator for all major full- and focused-service brands. Leveraging deep sector expertise and a vast industry network, HRIH’s hotel management platform emphasizes a balanced approach, incorporating People, Profit, and Revenues. With extensive third-party management expertise and an owner's perspective, HRI is adept at operating properties effectively, solidifying its position as an innovative leader in the hospitality industry.