Housekeeping Supervisor

21c Museum Hotel Louisville; Louisville (KY); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

21c Museum Hotel Louisville is seeking a Housekeeping Supervisor to lead Room Attendants, Turndown Attendants, and Housepersons. You will report to the Executive Housekeeper and ensure daily duties meet our high cleanliness standards and guest comfort.

This role requires weekend and holiday availability, strong supervisory skills, and a focus on cost control and asset protection while delivering exceptional guest experiences across the property.

Formación

• Excellent attention to detail and cleanliness standards.
• Experience supervising housekeeping staff and coordinating shifts.
• Strong communication and guest service skills.
• Background check clearance required.

Responsabilidades

• Supervises: Room Attendants, Turndown Attendants, Housepersons/Lobby Attendants.
• Promotes a safe environment and quality service to achieve guest satisfaction.
• Supervises the housekeeping staff via training, coaching and feedback.
• Inspects the cleaning of guest rooms, turndown service, public areas and back of the house.
• Ensures compliance with health/sanitation standards and regulations.
• Issues assignments to staff and provides supplies at shift start.
• Assists Executive Housekeeper with inventory and budget monitoring.
• Responds to guest requests and coordinates with Front Desk and Engineering.
• Maintains Lost and Found records.
• Implements emergency procedures to protect guests and assets.
• Assists evening staff during special events.
• Operates 2-way radio for communications across property.

Conocimientos

Attention to detail

Supervisory experience

Communication skills

Background check clearance

Educación

High school education or equivalent experience

Descripción del empleo

Company Description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. This position requires availability on weekends and holidays.

Come join our Flock!

Job Description

Supervises: Room Attendants, Turndown Attendants, Housepersons/Lobby Attendants

Reports To: Executive Housekeeper or Housekeeping Manager

General Purpose: The Housekeeping Supervisor ensures that the daily duties of the staff are completed to the highest standards of cleanliness and guest comfort.

Specific Responsibilities

• Promotes a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, using minimal expenses to maximize profits.
• Supervises the housekeeping staff via providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
• Supervises and inspects the cleaning of the guest rooms, turndown service, public areas and back of the house.
• Ensures compliance with accident/loss prevention programs, SOP’s, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issues assignments to staff.
• Issues supplies/goods to staff at beginning of shift.
• Helps Executive Housekeeper control inventory and ensure proper supplies are available while watching expenses.
• Responds to guest requests, concerns and problems to ensure guest satisfaction, work with Front Desk and Engineering staff as necessary.
• Logs items into the Lost and Found (Go Concierge) to maintain controls and ensure guest satisfaction.
• Implements emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
• Assists the evening staff in the performance of duties to include: cleaning of lobby, turndown service, maintenance of outside area of hotel.
• Monitors and maintain inventory of linens, cleaning supplies, and mini bar items.
• Assists Executive Housekeeper with maintaining the department checkbook.
• Must be able to open, close, or work any shift during special events.
• Professionally and efficiently uses 2-way radio to communicate with housekeeping staff and other departments across property.
• Other duties as assigned by your supervisor or manager.

Qualifications

• Good eye for details
• Working knowledge of housekeeping and hotel services, policies and operations.
• Demonstrated supervisory experience and skills.
• Good communication skills.
• Must pass a background check.

Education/Formal Training

• High school education or equivalent experience

Experience

• One to two years in a related position with this company or other similar.

Physical Requirements

• Must be able to bend down and get on and off floor numerous times per day.

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

Qualifications

• Good eye for details
• Working knowledge of housekeeping and hotel services, policies and operations.
• Demonstrated supervisory experience and skills.
• Good communication skills.
• Must pass a background check.

Education/Formal Training

• High school education or equivalent experience

Experience

• One to two years in a related position with this company or other similar.

Physical Requirements

• Must be able to bend down and get on and off floor numerous times per day.

Additional Information

All your information will be kept confidential according to EEO guidelines. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EOO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm