Housekeeping Supervisor

Ennismore; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

21c Museum Hotels in Louisville is seeking a Housekeeping Supervisor to lead room attendants and lobby staff, ensuring cleaning standards and guest comfort.

The role requires weekend and holiday availability, strong supervisory skills, and the ability to work with Front Desk and Engineering to resolve guest concerns.

Qualifications

• Working knowledge of housekeeping and hotel services, policies and operations.
• Demonstrated supervisory experience and skills.
• Must pass a background check.
• Education: High school education or equivalent.

Responsibilities

• Supervises room attendants, turndown attendants, housepersons/lobby attendants.
• Oversees daily duties to ensure cleanliness and guest comfort.
• Provides training, coaching and feedback to staff.
• Maintains inventory and coordinates supplies at shift start.
• Responds to guest requests and collaborates with Front Desk and Engineering.

Skills

Supervisory experience

Housekeeping knowledge

Education

High school education or equivalent

Job description

21c Louisville, 700 W Main St, Louisville, KY 40202, USA

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. This position requires availability on weekends and holidays.

Job Description

Supervises: Room Attendants, Turndown Attendants, Housepersons/Lobby Attendants

Reports To: Executive Housekeeper or Housekeeping Manager

General Purpose: The Housekeeping Supervisor ensures that the daily duties of the staff are completed to the highest standards of cleanliness and guest comfort.

Specific Responsibilities:

• Promotes a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, using minimal expenses to maximize profits.

Supervises the housekeeping staff via providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.

Supervises and inspects the cleaning of the guest rooms, turndown service, public areas and back of the house.

Ensures compliance with accident/loss prevention programs, SOP’s, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.

Issues assignments to staff.

Issues supplies/goods to staff at beginning of shift.

Helps Executive Housekeeper control inventory and ensure proper supplies are available while watching expenses.

Responds to guest requests, concerns and problems to ensure guest satisfaction, work with Front Desk and Engineering staff as necessary.

Logs items into the Lost and Found (Go Concierge) to maintain controls and ensure guest satisfaction.

Implements emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

Assists the evening staff in the performance of duties to include: cleaning of lobby, turndown service, maintenance of outside area of hotel.

Monitors and maintain inventory of linens, cleaning supplies, and mini bar items.

Assists Executive Housekeeper with maintaining the department checkbook.

Must be able to open, close, or work any shift during special events.

Professionally and efficiently uses 2-way radio to communicate with housekeeping staff and other departments across property.

Other duties as assigned by your supervisor or manager.

Qualifications:

Working knowledge of housekeeping and hotel services, policies and operations.

Demonstrated supervisory experience and skills.

Must pass a background check.

Education/Formal Training

High school education or equivalent experience

Experience:

One to two years in a related position with this company or other similar.

Physical Requirements:

Must be able to bend down and get on and off floor numerous times per day.

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

Qualifications

Working knowledge of housekeeping and hotel services, policies and operations.

Demonstrated supervisory experience and skills.

Must pass a background check.

Education/Formal Training

High school education or equivalent experience

Experience:

One to two years in a related position with this company or other similar.

Physical Requirements:

Must be able to bend down and get on and off floor numerous times per day.

Additional Information

All your information will be kept confidential according to EEO guidelines. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm