Housekeeping Supervisor

Westin Baltimore; Linthicum (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with matching

Hotel room discounts

Job summary

Westin BWI in Linthicum, MD is seeking a Housekeeping Supervisor to maintain high standards of cleanliness and guest satisfaction. You will supervise housekeeping staff, provide coaching, and ensure compliance with health and safety protocols while managing resources efficiently.

The role requires effective communication and prior housekeeping experience, with the ability to lift up to 100 lbs. This is a full-time position with a focus on teamwork and guest service.

Qualifications

• Housekeeping experience preferred.
• Ability to grasp, lift, carry or move materials up to 100 lbs.
• Effective verbal and written communication skills.

Responsibilities

• Supervise the housekeeping staff; provide open communication, training, coaching, and counseling and provide performance feedback to ensure efficiency.
• Interview, hire, train, evaluate performance, address issues and take disciplinary actions when needed.
• Supervise and inspect cleaning of guest rooms, turndown service, public areas and back of the house; ensure compliance with health and safety standards.
• Assign tasks to staff and manage supply distribution to control inventory and expenses.
• Respond to guest requests and concerns to maintain high guest satisfaction; log Lost and Found items as needed.
• Implement emergency training and procedures to protect guests, staff and assets.

Skills

Communication skills

Housekeeping experience

Job description

About UsHere at Westin BWI, we prioritize employee engagement! We continue to create a vibrant workplace culture by hosting various fun activities including employee parties, potlucks and spirit weeks to foster connection and healthy employee relationships. Additionally, we celebrate birthdays and work anniversaries with thoughtful gifts spreading the love within our Westin family. We believe that every team member plays a vital role in our success and we're committed to making everyone feel valued and included. We strive to to build a supportive and enjoyable environment together.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationSalary Range: $17.00 - $19.00 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? NoOverviewMaintain the building to ensure safe and clean experience for hotel guests, associates, and vendors. Provide Housekeeping Team direction and support.Essential Duties and ResponsibilitiesSupervise the housekeeping staff; providing open communication, training, coaching, and counseling and providing performance feedback to ensure maximum efficiency.Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.Respond to guest requests, concerns, and problems to ensure guest satisfaction.Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and SkillsHousekeeping experience preferred.Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. with or without reasonable accommodation.Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, house-persons, and inspectors to complete their individual tasks if situation demands with or without reasonable accommodation.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.