Housekeeping Supervisor

MHG Hotels; Indianapolis (IN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

PTO

Paid Vacation

401k plan

Medical insurance

Life insurance

Disability insurance

Hotel room discounts

Job summary

MHG Hotels LLC seeks a Housekeeping Supervisor to lead daily housekeeping operations and ensure guest rooms meet hotel standards. You will guide staff, maintain a cheerful demeanor, and coordinate with Front Office, Laundry, and Maintenance to uphold service excellence.

You will oversee linen handling, restocking supplies, and safety practices while prioritizing guest satisfaction and operational efficiency. This role offers full/part-time options and room for growth.

Qualifications

• To be a successful Housekeeping Supervisor, you need a professional demeanor, clear communication skills and appearance in a clean uniform is required.
• This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25-30 pounds.

Responsibilities

• Maintain a friendly, cheerful, and courteous demeanor at all times
• Oversee day to day activities of Housekeeping
• Clean, dust, polish, and vacuum to make sure guest rooms and bathrooms meet hotel standards.
• Change linens, make beds, and leave the bathroom sparkling.
• Restock all guest room supplies, like soap and shampoo.
• Organize your linen closet, restock your cart, and get ready for the next day before your shift ends each day.
• Remove trash and dirty linen
• Greet guests that you encounter during your shift with a friendly smile.
• Ensure all rooms are cared for and inspected according to standards
• Protect equipment and make sure there are no inadequacies
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices
• Ability to work with little supervision and maintain a high level of performance
• Customer-oriented and friendly
• Prioritization and time management skills
• Working quickly without compromising quality
• Inspect guest rooms, public areas, pool etc. after being cleaned by Housekeeping to ensure quality standards
• Effectively coordinate the efforts of Housekeeping with the Front Office, Laundry, and Maintenance departments
• Document and resolve issues with discrepant rooms with Housekeeping Manager or Front Desk
• Handle guest problems and complaints seeking assistance as necessary
• Work effectively with Maintenance Department on guest room maintenance needs
• Assist in all lost and found procedures
• Follow company safety and security procedures, report maintenance issues, safety hazards and accident
• Comply with all company and brand standards

Skills

People-oriented demeanor

Team-first attitude

Attention to detail

Job description

Benefits Offered

• Incentives $
• Employee Referral Program $
• Paid Time Off
• Paid Vacation (Full-Time)
• Merit Increase $
• 401k with Employer Contribution (Full-Time)
• Medical, Dental, Vision (Full-Time)
• Life Insurance (Full-Time)
• Long-term/Short-term Disability (Full-Time)
• Accident (Full-Time)
• Critical Illness (Full-Time)
• Cross-training Opportunities
• Hotel Room Discounts

Schedule

• Flexible Shifts Available
• Morning/Evening/Night
• Weekends
• Full-Time/Part-Time

Our Housekeeping Supervisor Makes a Difference By

• A warm, people-oriented demeanor
• A team-first attitude
• A gift for paying attention to the smallest details

Responsibilities

• Maintain a friendly, cheerful, and courteous demeanor at all times
• Oversee day to day activities of Housekeeping
• Clean, dust, polish, and vacuum to make sure guest rooms and bathrooms meet hotel standards.
• Change linens, make beds, and leave the bathroom sparkling.
• Restock all guest room supplies, like soap and shampoo.
• Organize your linen closet, restock your cart, and get ready for the next day before your shift ends each day.
• Remove trash and dirty linen
• Greet guests that you encounter during your shift with a friendly smile.
• Ensure all rooms are cared for and inspected according to standards
• Protect equipment and make sure there are no inadequacies
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices
• Ability to work with little supervision and maintain a high level of performance
• Customer-oriented and friendly
• Prioritization and time management skills
• Working quickly without compromising quality
• Inspect guest rooms, public areas, pool etc. after being cleaned by Housekeeping to ensure quality standards
• Effectively coordinate the efforts of Housekeeping with the Front Office, Laundry, and Maintenance departments
• Document and resolve issues with discrepant rooms with Housekeeping Manager or Front Desk
• Handle guest problems and complaints seeking assistance as necessary
• Work effectively with Maintenance Department on guest room maintenance needs
• Assist in all lost and found procedures
• Follow company safety and security procedures, report maintenance issues, safety hazards and accident
• Comply with all company and brand standards

Minimum Requirements

To be a successful Housekeeping Supervisor, you need a professional demeanor, clear communication skills and appearance in a clean uniform is required. This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25-30 pounds. You must also be able to stand and walk for an entire shift and perform repetitive motions.

MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to [e-mail] “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.