Housekeeping - Supervisor

Camelback Resort; Hyannis (MA); On-site; USD 40,000 - 54,000; Full time

Job summary

Peregrine Hospitality in Hyannis is seeking a housekeeping supervisor with leadership experience to open and close the Housekeeping and Laundry operations, supervise associates, and ensure cleanliness standards.

Responsibilities include inspecting guestrooms daily, coordinating with other departments, maintaining logs, issuing keys, and training on safety and 4 Keys service standards. Pay is $20 per hour with flexible shifts and growth opportunities.

Qualifications

• Education: High School diploma or GED equivalence.
• Experience: Minimum 1 years’ experience in housekeeping leadership or Inspector/ress role.
• Additional: Will be required to work flexible scheduled shifts based on business needs.

Responsibilities

• Comply at all times with Brand standards and OSHA regulations.
• Manage the daily operations of opening and closing of the Housekeeping and Laundry departments.
• Conduct regular inspections of the hotel guestrooms on daily basis to ensure adherence to cleanliness, maintenance standards and productivity levels are being met and maintained.
• Prepare and monitor VIP rooms, special guests , and requests.
• Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction.
• Monitors vacant rooms, check out rooms, and stayovers and communicates pertinent information with the front office.
• Maintain a complete and accurate set of logs and room status.
• Responsible for assigning or reassigning room lists to room attendants.
• Support and supervise the assignments of houseperson and laundry attendants.
• Issues proper keys to authorized personnel.
• Training on cleanliness standards.
• Lead daily stand up and pre-shift meetings.
• Promote the rules and regulations of the hotel intended for the safety and welfare of guests.
• Be aware of and respond to possible situations with guests regarding cleanliness of hotel public areas and guestrooms.
• Monitor quality and cleanliness Brand standards and meet the expectations of the guests on a daily basis.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Manages lobby areas, including overall maintenance, daily upkeep, and cleanliness.
• Provides services that are above and beyond for customer satisfaction and retention.
• Ensure associates have supplies, equipment, tools, and uniforms necessary to perform their jobs.
• Serves as a role model to demonstrate appropriate behaviors.
• Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
• Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards.
• Ensure all associates are safety conscious and trained in safe work practices.
• Ensure associates exceed service and cleanliness standards.
• Fosters open channels of communication between all employees.
• Follow all additional duties as assigned by management.

Skills

Bilingual (Spanish/English)

Microsoft Office

Strong leadership

Teamwork

Flexible schedule

Education

High School diploma or GED

Job description

• Comply at all times with Brand standards and OSHA regulations.
• Manage the daily operations of opening and closing of the Housekeeping and Laundry departments.
• Conduct regular inspections of the hotel guestrooms on daily basis to ensure adherence to cleanliness, maintenance standards and productivity levels are being met and maintained.
• Prepare and monitor VIP rooms, special guests , and requests.
• Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction.
• Monitors vacant rooms, check out rooms, and stayovers and communicates pertinent information with the front office.
• Maintain a complete and accurate set of logs and room status.
• Responsible for assigning or reassigning room lists to room attendants.
• Support and supervise the assignments of houseperson and laundry attendants.
• Issues proper keys to authorized personnel.
• Training on cleanliness standards.
• Lead daily stand up and pre-shift meetings.
• Promote the rules and regulations of the hotel intended for the safety and welfare of guests.
• Be aware of and respond to possible situations with guests regarding cleanliness of hotel public areas and guestrooms.
• Monitor quality and cleanliness Brand standards and meet the expectations of the guests on a daily basis.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Manages lobby areas, including overall maintenance, daily upkeep, and cleanliness.
• Provides services that are above and beyond for customer satisfaction and retention.
• Ensure associates have supplies, equipment, tools, and uniforms necessary to perform their jobs.
• Serves as a role model to demonstrate appropriate behaviors.
• Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
• Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards.
• Ensure all associates are safety conscious and trained in safe work practices.
• Ensure associates exceed service and cleanliness standards.
• Fosters open channels of communication between all employees.
• Follow all additional duties as assigned by management.

Essential Functions

• Comply at all times with Brand standards and OSHA regulations.
• Manage the daily operations of opening and closing of the Housekeeping and Laundry departments.
• Conduct regular inspections of the hotel guestrooms on daily basis to ensure adherence to cleanliness, maintenance standards and productivity levels are being met and maintained.
• Prepare and monitor VIP rooms, special guests , and requests.
• Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction.
• Monitors vacant rooms, check out rooms, and stayovers and communicates pertinent information with the front office.
• Maintain a complete and accurate set of logs and room status.
• Responsible for assigning or reassigning room lists to room attendants.
• Support and supervise the assignments of houseperson and laundry attendants.
• Issues proper keys to authorized personnel.
• Training on cleanliness standards.
• Lead daily stand up and pre-shift meetings.
• Promote the rules and regulations of the hotel intended for the safety and welfare of guests.
• Be aware of and respond to possible situations with guests regarding cleanliness of hotel public areas and guestrooms.
• Monitor quality and cleanliness Brand standards and meet the expectations of the guests on a daily basis.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Manages lobby areas, including overall maintenance, daily upkeep, and cleanliness.
• Provides services that are above and beyond for customer satisfaction and retention.
• Ensure associates have supplies, equipment, tools, and uniforms necessary to perform their jobs.
• Serves as a role model to demonstrate appropriate behaviors.
• Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
• Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards.
• Ensure all associates are safety conscious and trained in safe work practices.
• Ensure associates exceed service and cleanliness standards.
• Fosters open channels of communication between all employees.
• Follow all additional duties as assigned by management.

Skills And Abilities

• Understand the mission, vision, and goals of the hotel.
• Bi-lingual in Spanish and English to effectively communicate.
• Strong computer skills and proficient in Microsoft Office.
• Strong leadership skills and the ability to apply them in a dynamic environment.
• Establish goals and objectives for department.
• Well organized, focused and complete all work assigned.
• Work cohesively with co-workers and all departments as part of a team.
• Build morale and promote positive employee engagement.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Ability to read, comprehend, and write instructions, correspondence, reports, and memos.
• Ability to communicate verbally with guests, management, and co-workers.
• Ability to effectively present information to associates, management, guests, and the public in one-on-one and group situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to understand guest service needs.
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Requires manual dexterity to use and operate all necessary equipment.

Job Qualifications/Requirements

Education: High School diploma or GED equivalence

Experience: Minimum 1 years’ experience in housekeeping leadership or Inspector/ress role.

Additional: Will be required to work flexible scheduled shifts based on business needs

Pay: The rate of pay for this position is $20

Physical Requirements & Working Conditions

The minimum physical requirements for this position include but are not limited to:

• Flexible and long hours sometimes required
• Must be able to lift and/or carry up to 50 pounds
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
• Ability to stand and walk for extended periods of time
• Ability to bend and twist, push and pull, stoop, and kneel

Disclaimer

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the 'at will' employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [e-mail]

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free. Peregrine Hospitality participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.