Housekeeping Supervisor

Land; Homer (AK); On-site; USD 42,000 - 56,000; Full time

Job summary

Land's End in Homer, Alaska seeks a Housekeeping Supervisor to support the Head Housekeeper and lead housekeeping staff, ensuring timely check-ins and high cleaning standards.

You will organize room assignments, supervise carts, and help train new hires while enforcing policies. This role requires physical stamina and a focus on guest satisfaction.

Qualifications

• Ability to lead, inspire, and organize a team.
• Follow fixed processes, procedures, and policies.
• Work around cleaning chemicals.
• Flexible and responsive to changing priorities.
• Proficient typing and basic computer use.
• Physical ability to lift 40 lbs and stand long.

Responsibilities

• Lead a team by example and uphold high standards.
• Help fulfill Land's End's mission to 'Bring Joy to Our Customers Every Day.'
• Coordinate priorities with the Head Housekeeper and perform tasks daily.
• Monitor progress and performance of Storekeeper; verify housekeeping carts are organized and stocked.
• Assign rooms to clean; manage keys; inspect rooms for cleanliness and amenities; submit FIXX work orders as directed.
• Inform Head Housekeeper or Hotel Manager of repairs needed.
• Assist onboarding, orientation, and training of new hires.
• Enforce all policies, procedures and cleaning standards in manuals, including dress code.
• Evaluate housekeepers' performance and apply corrective actions as needed.
• Implement Lost and Found procedures and ensure staff reports lost property.
• Retain confidentiality among internal and external customers.

Skills

Leadership

Team coordination

Policy adherence

Flexibility

Physical stamina

Basic IT skills

Dress code compliance

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Housekeeping Supervisor

Full Time Homer, AK, US

Summary of Position: The Housekeeping Supervisor supports the Head Housekeeper and Assistant Head Housekeeper in the execution of their duties. The position assumes a lead role in the supervision of housekeeping staff in the absence of other senior management. The Housekeeping Supervisor coordinates daily check-outs through the front desk; creates room assignments by section or floor of the hotel, assembles and supervises teams of housekeepers, provides for key control and entry to guest rooms, tracks and reports on the progress of housekeeping teams and enforces high cleaning standards for public areas and private guest rooms.

The Housekeeping Supervisor may, if delegated, oversee, or perform the role of Storekeeper. The position also helps train new hires assists with ordering, receiving, stocking, and inventory tracking of supplies, generates FIXX work orders and performs "Green Room" checks. The position is expected to assist housekeepers in the execution of their duties as needed to provide for timely check-ins each day.

Essential Functions:

• 1. Lead a team by example and by setting and enforcing high standards of excellence.
• 2. Help the teams fulfill Land's End's Mission to "Bring Joy to Our Customers Every Day."
• 3. Coordinate priorities with the Head Housekeeper and perform tasks as assigned daily.
• 4. Monitor progress and performance of Storekeeper; verify housekeeping carts are organized and stocked upon arrival of housekeeping staff.
• 5. Daily, create and supervise housekeeping staff and assign them rooms to clean; provide controlled room key access; Inspect assigned rooms for cleanliness and appropriate guest amenities and working condition of equipment. Submit FIXX work orders as directed.
• 6. Inform Head Housekeeper or Hotel Manager of furniture or appliances requiring repair.
• 7. Assist with onboarding, orientation, and training of new hires.
• 8. Assist management team to enforce all policies, procedures and cleaning standards contained in LEAC Employee and Housekeeping manuals, including dress code.
• 9. Perform ongoing evaluation of housekeepers' job performance. Assist with corrective measures or appropriate disciplinary action to ensure a high level of execution.
• 10. Implement Land's End Lost and Found procedures by insisting all staff report and turn in personal property left in hotel rooms.
• 11. Retain strict confidentiality among internal and external customers.
• 12. Fulfill the role of a housekeeper as needed to complete team mission daily.

Qualifications:

• 1. Ability to lead, inspire, motivate, and to organize a team in the execution of their work.
• 2. Ability to take direction, and to follow fixed processes, procedures, and policies.
• 3. Ability to work around cleaning chemicals.
• 4. Ability to remain flexible and to react quickly to changing circumstances and priorities.
• 5. Proficiency with basic typing, computer programs, and communication devices.
• 6. Able to bend, squat, lift 40 lbs. to waist high, climb stairs, and to stand for long periods.
• 7. Able to meet and to maintain Land's End dress code and personal conduct polices.