Housekeeping Supervisor

Kessler Collection; Greenville (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Kessler Hotels in Greenville, SC seeks a Housekeeping Supervisor to oversee housekeeping operations in assigned sections, ensuring high standards and guest satisfaction.

You will inspect rooms, coordinate daily duties, train staff, manage lost and found, and collaborate with Front Office and Engineering to maintain cleanliness and readiness of VIP suites and public areas.

Qualifications

• High School diploma or equivalent is required.
• 2–3 years of progressive hotel experience preferred.
• Prior supervisory responsibility is preferred.
• Ability to stand during entire shift.
• Effective communication with guests and staff is essential.

Responsibilities

• Oversee housekeeping functions in assigned sections and assist in Housekeeping Manager duties as needed.
• Inspect Room Attendant performance daily to ensure standards and productivity.
• Oversee end-of-day closing of floors and restocking of carts.
• Maintain records of daily assignments and submit to Housekeeping Office on time.
• Handle Lost and Found items per standards.
• Monitor cleanliness and orderliness of carts, closets, stairways and landings.
• Assign duties to Room Attendants and House Attendants.
• Carry a pager/radio to stay in contact with Front Office/Engineering.
• Report progress of out-of-order rooms to Guest Services Manager.
• Initiate work orders for repairs and follow through until completion.
• Assist with training of Housekeeping staff.
• May be required to clean rooms as needed.
• Ensure completion of cleaning projects biannually.
• Aim to ensure overall guest satisfaction.

Skills

Supervisory experience

Hotel industry experience

Communication skills

Stand for long shifts

Staff training

Education

High School diploma or equivalent

Job description

Kessler Hotels

Kessler Hospitality’s portfolio of artistically inspired boutique hotels features unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties throughout Colorado, Georgia, Florida, North Carolina, and South Carolina, each hotel’s exquisite art, music, and cultural influences are intentionally approachable. Designed to inspire and create unforgettable experiences, Kessler guests are immersed in refined Bohemian luxury, whether at a cutting-edge downtown icon, a premier luxury lodge, Savannah’s entertainment destination, or an elite ski lodge. As the founding member of Marriott’s Autograph Collection, Kessler Hospitality has long championed bold, original hotels, each carefully created with distinctive style and the Individualist traveler in mind.

Hourly

Kessler Hospitality’s portfolio of artistically inspired boutique hotels features unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties throughout Colorado, Georgia, Florida, North Carolina, and South Carolina, each hotel’s exquisite art, music, and cultural influences are intentionally approachable. Designed to inspire and create unforgettable experiences, Kessler guests are immersed in refined Bohemian luxury, whether at a cutting-edge downtown icon, a premier luxury lodge, Savannah’s entertainment destination, or an elite ski lodge. As the founding member of Marriott’s Autograph Collection, Kessler Hospitality has long championed bold, original hotels, each carefully created with distinctive style and the Individualist traveler in mind.

Location

Perched on the falls of the iconic Reedy River in the heart of Downtown Greenville, our AAA Four Diamond boutique lodge offers guests an intimate way to experience the area's natural wonders. Whether you're here for adventure or for the luxurious spa, our hotel in Greenville, SC, will restore and recharge your entire being. From the stunning views to our curated art collection, Grand Bohemian Lodge enlivens the senses and instills wonder. Find floor-to-ceiling windows around every corner of our lodge, and earth-inspired details in everything from the chandeliers to the wine room. Make yourself comfortable with beautiful balconies and majestic accents. Relax at our outdoor bar and restaurant, Between the Trees, overlooking the Reedy River, or delight in Greenville’s natural beauty from our perfectly manicured event lawn. With an onsite spa, art gallery, fitness center, and hiking trails that meander the grounds, you will find yourself deeply connected to all this destination offers.

Overview

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.

Responsibilities

• Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.


• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.


• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.


• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.


• Maintain key control.


• Handle items for "Lost and Found" according to the standards.


• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.


• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.


• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.


• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.


• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.


• Assist with training of Housekeeping staff.


• May be required to clean rooms as business needs dictate.


• Ensure completion of cleaning projects on a biannual basis.


• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent required. College course work in related field helpful.


• At least two to three years of progressive experience in a hotel or related field preferred.


• Previous supervisory responsibility preferred.


• Ability to stand during entire shift.


• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.