Housekeeping Supervisor

Highgate Hotels L.P.; Fort Wayne (IN); On-site; USD 17,000 - 28,000; Full time

Job summary

Highgate Hotels is seeking a Housekeeping Supervisor for the Hampton Inn Fort Wayne location. You will administer and coordinate housekeeping duties, supervise staff, and ensure guest satisfaction across assigned sections.

The role requires a High School diploma or equivalent, 2–3 years in a hotel setting, and supervisory experience. Training and occasional room cleaning may be required to meet hotel standards.

Qualifications

• High School diploma or equivalent required.
• 2–3 years progressive experience in a hotel or related field preferred.
• Previous supervisory responsibility preferred.
• Ability to stand during entire shift.
• Effective verbal and written communication with all staff and guests.

Responsibilities

• Inspect Room Attendant’s work daily to meet standards and productivity.
• In absence of the Housekeeping Manager, supervise VIP rooms and coordinate with Front Office.
• Oversee end-of-day floor closing and restock of carts.
• Maintain records of daily assignments and submit on time to Housekeeping Office.
• Manage key control and Lost and Found items per standards.
• Oversee cleanliness of carts, linen closets, and stairways.
• Assign duties and ensure staff carry a work assignment.
• Carry pager/radio to stay in contact with Front Office/Engineering.
• Communicate progress of out-of-order rooms to Guest Services Manager.
• Initiate and track work orders for repairs and maintenance.
• Assist with training of housekeeping staff.
• May clean rooms as needed and ensure biannual cleaning projects are completed.

Skills

Communication skills

Supervisory experience

Stand for shift

Education

High School diploma

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com

Location

Hampton Inn Fort Wayne

5702 Challenger ParkwayFort Wayne, IN 46818

Overview

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.

Responsibilities

• Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
• Maintain key control.
• Handle items for "Lost and Found" according to the standards.
• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
• Assist with training of Housekeeping staff.
• May be required to clean rooms as business needs dictate.
• Ensure completion of cleaning projects on a biannual basis.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent required. College course work in related field helpful.
• At least two to three years of progressive experience in a hotel or related field preferred.
• Previous supervisory responsibility preferred.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.