Housekeeping Supervisor

Oetker Hotels; Florida; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive Salary

Employer paid health benefits package

401(k) plan matching program

Comprehensive overall compensation (PF

Excellent Training and Development

Complimentary Hotelier Meals

Complimentary Dry Cleaning

Job summary

The Vineta Hotel in Palm Beach, part of Oetker Hotels, seeks a Housekeeping Supervisor to uphold luxury standards in guest rooms, public areas, and back-of-house spaces. You will lead a team, ensure impeccable cleanliness, and coordinate with Engineering and Front Office for smooth operations.

Join a property steeped in history, offering world-class service and opportunities for career development. The role requires leadership, flexibility, and a commitment to safety and sustainability.

Qualifications

• Minimum 3 years in luxury hotel service.
• 2 years in a supervisory role preferred.
• High School diploma; hospitality degree preferred.
• Fluent in English; other languages a plus.
• Proficient computer skills (MS Office).
• Ability to work flexible hours including nights and holidays.

Responsibilities

• Implement cleaning protocols and daily room/area inspections.
• Lead onboarding and ongoing training for housekeeping staff.
• Coordinate with Engineering for equipment maintenance.
• Oversee inventory and supply management with cost control.
• Ensure safety regulations and PPE compliance.
• Collaborate with Front Office, Maintenance and F&B for events.

Skills

Luxury hotel standards

Supervisory experience

Fluent English

Flexible hours

Strong communication

Education

High School diploma

Hospitality degree preferred

Tools

Microsoft Office

Job description

The Vineta Hotel - situated in the heart of Palm Beach, in homage to an illustrious history dating back 100 years, The Vineta Hotel has been restored to its former splendor and reopens shortly in a familiar location. Two blocks away from Worth Avenue in the heart of Palm Beach, The Vineta embodies the elegant, artistic life of a destination famed for its restaurant scene, designer boutiques and noteworthy galleries. The hotel is the first in the US to join the Oetker Hotels portfolio. Originally called The Vineta Hotel, this landmark dates back to 1926 and is a fine example of Mediterranean Revival architecture seen throughout the destination. A top-to-bottom renovation marks an opportune moment to bring back the original name of this establishment, The Vineta, to clearly mark a bold new chapter in its history. Combining stylish décor with contemporary comfort and the city’s most coveted social setting, complemented by world-class cuisine and unrivalled service, the property will quickly be established as the pinnacle of hospitality in Palm Beach.

The Vineta Hotel invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

Missions

As the Housekeeping Supervisor, you will play a pivotal role in curating an immaculate and inviting atmosphere throughout the hotel. This role ensures the highest standards of cleanliness, presentation, and guest satisfaction are maintained in guest rooms, public areas, and back-of-house spaces. The position requires strong leadership, attention to detail, and a commitment to delivering exceptional service in a fast-paced, high-end environment.

Profile

• Implement cleaning protocols and uphold rigorous quality control standards through detailed daily inspections of guest rooms, suites, and public areas, ensuring compliance with The Vineta's expectations. Participates in cleaning work as required by the department.
• Ensure that equipment is maintained and checked for proper functioning in collaboration with the Engineering department.
• Conduct onboarding and ongoing training in cleaning techniques, safety procedures and luxury service standards.
• Address and resolve any cleanliness or maintenance issues promptly.
• Oversee inventory management of cleaning supplies, linens, and equipment, ensuring high-quality products are always used correctly and available in alignment with the hotel’s sustainability initiatives and adherence to financial goals while maintaining luxury standards.
• Maintain good relations and communicates effectively with all departments within the hotel to create an atmosphere conducive to teamwork. Work closely with the Front Office, Maintenance, and Food and Beverage to coordinate implementation of rooms, as well as cleaning schedules for special events and high-traffic areas.
• Ensure timely completion of rooms, assignments, cleaning schedules and task prioritization.
• Ensure that all housekeeping practices adhere to health and safety regulations, including proper handling and storage of cleaning chemicals and equipment. Conduct regular training on safety protocols and emergency procedures for housekeeping hoteliers.
• Ensure the adoption of the correct professional gestures and the wearing of appropriate clothing/uniform/PPE for the type of cleaning to be conducted.
• Be a source of proposals for improving the operation of the department, and ensures energy savings, recycling, and waste sorting.
• Function as a liaison between guests and housekeeping, promptly addressing inquiries and concerns to exceed guest expectations. Monitor guest feedback related to housekeeping services and implement improvements based on insights gained. Support the Housekeeping Manager in recruitment, onboarding, and training of new staff as well as budget and cost control initiatives.
• Assist in performance feedback, disciplinary actions and staff development.
• Coordinate with vendors and procurement to ensure timely restocking of supplies.
• Assist in scheduling staff shifts to ensure adequate coverage while controlling labor costs.
• Ensure that personal appearance and hygiene standards are an example for the team and reflect a professional image for our guests.

What You Bring

• Minimum 3 years of work experience in a similar capacity with an understanding of luxury hotel standards of service.
• 2 years in a supervisory role preferably.
• High School diploma. Degree in Hospitality preferred or equivalent experience.
• Fluent in English; other languages considered an asset. Ability to clearly communicate with guests and hoteliers.
• Computer literate with Microsoft Office or related software.
• Knowledge of cleaning techniques, equipment, and safety standards.
• Ability to work flexible hours, including days, evenings, overnights, weekends, and holidays.
• Must be able to access and navigate each department at the organization's facilities.
• Ability to frequent walking, standing, bending, stooping, kneeling, climbing, crawling, and handling objects and equipment; push, pull, grasp, lift or carry items weighing up to 50 lbs.

Benefits

• Competitive Salary
• Employer paid health benefits package
• 401(k) plan matching program
• Comprehensive overall compensation package (PTO, holidays)
• Excellent Training and Development opportunities with Oetker Hotels
• Complimentary Hotelier Meals
• Complimentary Dry Cleaning

The Vineta Hotel is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Oetker Hotels

Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, L’Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.