Housekeeping Supervisor

Great Wolf; Concord (NC); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Discounted vacations

Employee referrals

Great Wolf University

Flexible scheduling

Job summary

Great Wolf is seeking a Housekeeping Supervisor to lead and mentor staff, ensure guestroom cleanliness, and optimize daily operations at our lodge. You will train, schedule, and coach team members to uphold safety and quality standards, while partnering with leadership to manage staffing and performance.

The role requires strong communication, a hands-on leadership style, and the ability to work flexible hours, including nights and weekends in a busy resort environment.

Qualifications

• High School diploma or equivalent required.
• Hospitality experience preferred or related education.
• Strong interpersonal and communication skills essential.

Responsibilities

• Lead and mentor housekeeping staff daily to maintain cleanliness and efficiency.
• Schedule staff, track labor and forecast needs.
• Participate in training programs for new hires and ongoing development.
• Conduct daily stand-up meetings and coach team members on performance.

Skills

Leadership

Communication

Coaching

Scheduling

Staff development

Education

High School diploma

Bachelor's degree

Tools

Microsoft Office

Excel

Word

Outlook

HotSOS

Job description

Pay: $21 per hourAt Great Wolf, the Housekeeping Supervisor brings joy to families at Great Wolf Lodge by acting as a core driver of front line efficiency and effectiveness in the Housekeeping department. This leadership role is critical in the selection, training, staffing, and coaching of front line staff to ensure the safety, quality, and timeliness standards of the guest experience.Join our Pack:•Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels•Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives•Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training•Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund•Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.Benefits:Medical, Dental, and Vision insuranceHealth savings accountTelehealth resourcesLife insurance401K with employer matchPaid vacation time offPaid parental leaveEssential Duties & ResponsibilitiesLeads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded.Ensures the turnover of all vacant and clean rooms in a timely manner; verifies stayovers, reports early check outs, and communicates issues and discrepancies with front office.Provides coaching, encouragement, and recognition to pack members when necessary.Understands and champions Great Wolf policies and procedures, and collaborates with Housekeeping leadership in performance management of the department and its Pack Members.Understands and participates in scheduling of staff, labor management and forecasting.Participates in the development and execution of training programs for new hires as well as ongoing training for Pack Members.Creates and schedules daily assignments, daily and weekly projects, and optimizes staff to ensure lodge cleanliness and performance.Conducts daily stand up meetings with Room Attendants and House Attendants in order to prioritize the day and facilitates feedback from Pack Members.Escalates pack feedback to leadership.Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and reviews results with Room Attendants; coaches and drives accountability and performance improvement.Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for the next day's activities; ensures and promotes safety standards in these areas.Supervises activities of staff and area to ensure compliance with resort standards, including the management of time and attendance.Participates in recruitment process and selection of talent for the housekeeping department.Assists with regular state of the team meetings and helps plan engagement activities for pack members.Ensures the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department.Schedules deep clean and carpet care based on bi-yearly schedule and guest comments.Basic Qualifications & SkillsHigh School diploma or equivalent experienceMinimum of 1 year experience in a Rooms Division supervisor or similar supervisor positionPrior hospitality or housekeeping experience or equivalent formal educationExperience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Experience with HotSos or similar systemDemonstrated interpersonal and verbal communication skillsDemonstrated customer service, conflict resolution, employee engagement, retention and team building skills Ability to work flexible schedule including nights, weekends, and/or Holidays as neededDesired Qualifications & TraitsBachelor's degreePrevious housekeeping experience, preferably in large family resort or hotelExperience with Opera or similar systemBilingual, English and SpanishTime management skills in a fast-paced environmentPhysical RequirementsAbility to lift 30lbsAbility to stand/walk for long periodsAbility to bend, stretch and twistCapable of tolerating exposure to chemicalsApplication Instructions:Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event. Position Close Date:Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.