Housekeeping Manager

Great Wolf; Perryville (MD); Presencial; USD 59 000 - 72 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

401K with employer match

Paid vacation

Paid parental leave

Resumo da oferta

Great Wolf Lodge in Maryland seeks an experienced Housekeeping Manager to drive frontline efficiency and guest-focused service. You will lead and mentor the housekeeping team, establish workflows and quality controls, and manage budgets and labor planning.

The role requires supervisory leadership, strong scheduling skills, and a focus on delivering excellence in guest experiences across all shifts and days. Great Wolf offers competitive benefits and growth opportunities.

Qualificações

• High School diploma or equivalent experience.
• Minimum 3 years in Hospitality with at least 2 years in a supervisory role.
• Strong labor management and scheduling experience.
• Ability to lead diverse teams.
• Analytical, planning and change implementation abilities.

Responsabilidades

• Lead and mentor housekeeping staff daily to maintain cleanliness and efficiency.
• Manage inventory and work orders; ensure accurate execution.
• Review NPS scores and guest feedback and implement action plans.
• Oversee budgeting, labor and operating expense forecasting.
• Train and develop supervisors; conduct regular performance reviews.

Conhecimentos

Leadership

Labor scheduling

Conflict resolution

Coaching & development

Team building

Analytical thinking

Staff supervision

Flexibility

Formação académica

High School diploma or equivalent

Bachelor's degree

Descrição da oferta de emprego

Pay: $65000 per year - $65000 per yearAt Great Wolf, the Housekeeping Manager brings joy to families at Great Wolf Lodge by acting as a core driver of front line efficiency and effectiveness in the Housekeeping department. This leadership role inspects facilities, recommends upgrades when needed, establishes workflows, standard procedures, and quality control plans. The Manager oversees all housekeeping operations and pack members to ensure guests have a worry-free stay.Join our Pack:•Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels•Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives•Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training•Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund•Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.Benefits:•Medical, Dental, and Vision insurance•Health savings account•Telehealth resources•Life insurance•401K with employer match•Paid vacation time off•Paid parental leaveEssential Duties & ResponsibilitiesLeads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceededImplements and manages inventory processes through the assistance of the Housekeeping SupervisorsDrives, reviews and ensures proper completion of and alignment to the work order processAssists Director in reviewing and action planning related to NPS Scores and guest comments, as well as follow up and resolutionImplements the Director's financial strategy to manage budget and labor, operating expense forecastsLeads and mentors direct staff and Housekeeping employees, including:Housekeeping Supervisors and all Pack Members to ensure proper staffing/budgeting levels are maintainedTrains new Pack Members and ensures continued training and development of current staffManages and drives training and development of supervisorsCommunicates regularly with Housekeeping staff, setting expectations and alignment to Great Wolf values, and provides regular feedback through inspections and daily stand-up meetingsEnsures compliance and timely completion of the performance appraisal process; identifies key talent and plans for developmentModels and upholds the Great Wolf guest service standards of excellenceEnsures guest requests of the Housekeeping department are handled in a professional and timely mannerContinuously raises the bar for Housekeeping guest service focusActively participates in the Manager On Duty ProgramAddresses and resolves any guest concerns as needed to ensure guest satisfactionEnsures daily, weekly, monthly, and annual safety and compliance standards are upheld and advancedCommunicates with Director of Engineering to ensure housekeeping areas meet fire chief and state fire inspector standardsConducts and monitors Hazard Communications Programs twice yearlyInvestigates, reports and records inappropriate behavior by staff, guests or suspicious personsRequired Qualifications & SkillsHigh School diploma or equivalent experienceMinimum 3 years of experience in the Hospitality field, with at least 2 years in a supervisory positionDemonstrated knowledge and experience in labor management schedulingDemonstrated ability to lead diverse teamsDemonstrated analytical, planning, and change implementation abilitiesDemonstrated management skills and abilities including conflict resolution, coaching, development, and team buildingDemonstrated ability to effectively resolve conflictAbility to work flexible schedule including nights, weekends, and/or Holidays as neededDesired Qualifications & TraitsExperience in Housekeeping, preferably at a resort or large hotelBachelor's degreeCharismatic leader who adjusts leadership style to motivate employees and overcomes challengesInspires and motivates team members to work together and achieve success beyond expectationsTakes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning and implementations of every work taskPhysical RequirementsAbility to lift 30 lbs.Ability to stand/walk for long periods of timeAbility to bend, stretch and twistCapable of tolerating exposure to cleaning chemicalsEstimated Salary Range:$65000 per year - $65000 per year annual base salaryAn employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.Application InstructionsWe are hiring immediately, with relocation packages available. Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). Complete an application and a recruiter will reach out on next step.This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.