Housekeeping Supervisor

Southminster; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision, life, LTD/STD

403(b) retirement plan

Paid time off

Employee Assistance Program

On-site fitness center

Bi-weekly direct deposit

Educational assistance

Job summary

Southminster in Charlotte, NC seeks an experienced Housekeeping Supervisor to assist the Housekeeping Manager in planning and running operations. You will staff, schedule, train, and develop hourly staff while maintaining high resident care standards and open communication with leadership and guests.

The supervisor will occasionally assume Manager duties and ensure compliance with standards, safety, and quality guidelines in a fast-paced environment.

Qualifications

• Associates degree or two years of college preferred or equivalent experience.
• Minimum five years in facilities, janitorial, or housekeeping in a large organization.
• Two years of supervisory experience managing 15+ staff.

Responsibilities

• Assist Housekeeping Manager with planning, organizing, and developing operations.
• Staffing, scheduling, training, and developing hourly staff.
• Relays information to Housekeeping Manager when unresolved.
• Supervisor responsibilities may be assumed when needed.
• Interact professionally with management, guests, and associates.

Skills

Customer service

Staff supervision

Scheduling

Budget awareness

Organizational skills

Communication

Multitasking

Education

Associate degree / 2 years college

Tools

MS Office

Job description

Job Details

Job Location: Southminster - Charlotte, NC, Position Type: Full Time, Salary Range: Undisclosed, We are looking for an experienced, knowledgeable, and customer service-oriented Housekeeping Supervisor to join our team.The Housekeeping Supervisor is responsible for supporting the Housekeeping Manager in the planning, organizing, and developing of the overall operation of the Housekeeping Department in accordance with federal, state, and local standards and guidelines along with assuring the highest degree of quality resident care is always maintained. Responsible for staffing, scheduling, training, and developing hourly staff. Relays information and concerns to the Housekeeping Manager that cannot be resolved by the Housekeeping Supervisor. At times they may assume responsibility of the Housekeeping Manager, as needed.

Schedule

Must be flexible to work some nights, weekends, and holidays

Southminster Benefits and Perks

• Competitive pay
• Medical, dental, vision, life, short-term disability, and long-term disability insurance
• 403(b) retirement plan with up to 6% employer match after a year of service
• Generous paid time off
• Free Employee Assistance Program
• On-site $5 team member meal benefit
• On-site fitness center, consignment shop, and pharmacy
• Bi-weekly pay through direct deposit
• Educational assistance for eligible team members
• Discount on tickets, travel, etc. through Tickets at Work program

About Southminster

We are an award-winning, non-profit life plan community recognized for excellence and outstanding service. We offer independent living, assisted living, and skilled nursing on one campus. Make a difference every shift in our community where teamwork, respect, and resident‑centered care come first.

Required Qualifications

• High school diploma or GED.
• Minimum of two years of supervisory experience.
• Minimum of five years of experience working in facilities, janitorial, custodian, and/or housekeeping for a large organization or multiple facilities.
• Possess advanced knowledge of housekeeping processes and procedures.
• Proven experience supervising housekeeping departments of 15+ employees.
• Previous experience managing a team of housekeeping employees through motivation, coaching and development.
• Experience interacting effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization
• Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).
• Demonstrated excellent written and verbal communication skills.

Desired Qualifications

• Associate degree or minimum of two years of college or university experience
• Self-motivated to accomplish goals, with a strong sense of responsibility.

Skills and Abilities

• Anticipate customer needs, adapt quickly to changing goals and priorities, and manage multiple tasks effectively.
• Develop, monitor, and maintain budget to support operational and financial goals.
• Deliver exceptional customer service and build positive relationships with guests, clients, and stakeholders.
• Use sound judgment and independent decision-making to resolve issues and support day-to-day operations.
• Communicate and collaborate effectively with management, associates, guests, clients, and external partners.
• Organize, coordinate, and prioritize work to ensure smooth execution and timely follow-through.
• Demonstrate reliability, diligence, dedication, and strong attention to detail in all responsibilities.

Our Service Commitment

C.A.R.E. First — Centered Around Residents’ Experience. Team members are expected to demonstrate this commitment in every interaction and aspect of their work.

Southminster is open year-round, which will require availability to work evenings, some weekends, and holidays. Make a difference where it matters.

Drug-free workplace. EEO & E-Verify employer.

Qualifications: Education required

Associate degree or minimum two years of college preferred. Equivalent combination of education and experience will be considered.

Experience required

At least five years of experience working in facilities, janitorial, custodian, and/or housekeeping for a large organization or multiple facilities, with at least two years of supervisory experience.

Specific skills, knowledge and abilities required

• Previous experience managing a team of housekeeping employees through motivation, coaching and development.
• The ability to anticipate customer needs, change goals and direction quickly and multitask
• Advanced knowledge of Housekeeping process and procedures.
• Proven experience supervising housekeeping departments of 15+ employees.
• Ability to maintain a budget
• Proven excellence in customer service.
• Capable of using independent judgment/solid decision-making skills ability
• Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization
• Self-motivated to accomplish goals, with a strong sense of responsibility.
• Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).
• Demonstrated sound organizational, coordinating and personal interface skills.
• Demonstrated excellent written and verbal communication skills.
• Proven job reliability, diligence, dedication and attention to detail.
• Must be flexible with working nights, weekends, and holidays.