Housekeeping Supervisor

Highgate Hotels, LP; Atlanta (GA); On-site; USD 16,531 - 30,307; Full time

Job summary

Highgate Hotels, LP in Atlanta is seeking a Housekeeping Supervisor at Residence Inn Peachtree Corners, 5500 Triangle Dr, Atlanta, GA 30092. You will supervise room attendants, coordinate daily tasks, and step in for Housekeeping Manager as needed.

The role requires a high school diploma or equivalent and several years in hotel housekeeping, with prior supervisory experience preferred. You must communicate effectively with staff and guests, maintain records, and ensure high standards of

Qualifications

• High School diploma or equivalent required; college coursework helpful.
• Two to three years in hotel or related field preferred.
• Prior supervisory responsibility preferred.
• Ability to stand during entire shift and communicate effectively.

Responsibilities

• Inspect and coordinate housekeeping tasks to meet standards.
• Oversee VIP room inspections and report availability to Front Office.
• Supervise end-of-day floor closures and restock supplies.
• Maintain daily assignment records and key control.
• Monitor carts, linen closets and service areas for cleanliness.
• Communicate with Front Office and Engineering as needed.
• Assist with training and may clean rooms when needed.

Skills

Communication skills

Customer service orientation

Team supervision

Education

High School diploma or equivalent

College coursework in related field

Job description

Compensation Type: Hourly

Housekeeping Supervisor

Location: Residence Inn Peachtree Corners, 5500 Triangle Dr, Atlanta, GA 30092

Overview

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.

Responsibilities

• Inspect Room Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked.
• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
• Maintain key control.
• Handle items for "Lost and Found" according to the standards.
• Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings.
• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
• Assist with training of Housekeeping staff.
• May be required to clean rooms as business needs dictate.
• Ensure completion of cleaning projects on a biannual basis.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent required. College course work in related field helpful.
• At least two to three years of progressive experience in a hotel or related field preferred.
• Previous supervisory responsibility preferred.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.