Housekeeping Senior

Crestline Hotels & Resorts; Orlando (FL); On-site; USD 32,000 - 39,000; Full time

Job summary

Homewood Suites International Drive is seeking a Housekeeping Senior to join the team. Crestline Hotels & Resorts values a strong focus on guest satisfaction and operational standards.

The role emphasizes supervising housekeeping staff, ensuring cleanliness, coordinating assignments, and maintaining room status accuracy. The organization promotes equal opportunity employment and competitive benefits.

Qualifications

• High School Graduate or GED or work equivalent.
• 2 years experience as Room Attendant.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain knowledge of room status on AM reports and update after check-out rooms.
• Ensure assigned staff report to work and document lateness or absence.
• Coordinate breaks, assign staff, and manage assignment sheets.
• Inspect rooms and public areas for cleanliness and equipment issues.
• Complete paperwork and closing duties and communicate with the manager.

Education

High School Graduate or GED

2 years experience as Room Attendant

Job description

Homewood Suites International Drive is seeking a Housekeeping Senior to join the team. We offer great benefits and a great place to work.

Overview

Potential Career Paths

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times of: Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
• Ensure that assigned staff have reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.
• Assign designated guest room keys and beepers to assigned staff.
• Maintain accurate record of such and ensure security of keys.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Inspect supply levels of floor closets.
• Assign designated personnel to rectify any deficiencies.
• Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
• Inspect rooms cleaned by assigned Room Attendants, using designated checklist.
• Directly contact Room Attendant and relay any deficiencies to be corrected.
• Update room status after approving cleanliness and condition in accordance with departmental standards.
• Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
• Check DND rooms and verify status.
• Mark dirty sheets of randomly selected assigned rooms and follow up to ensure
• Room Attendant's have changed bed sheets.
• Counsel Room Attendants on any discrepancies.
• Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.
• Directly contact respective personnel and relay any deficiencies to be corrected.
• Complete work orders for maintenance repairs and submit to Housekeeping Clerk.
• Contact Engineering directly for urgent repairs.
• Conduct training of staff as assigned.
• Provide feedback on staff performance to manager.
• Report disciplinary problems to manager and participate in the counseling of employees.
• Document pertinent information in department log book.
• Complete all paperwork and closing duties before leaving.
• Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
• Check P.M. reports for accuracy and completeness.
• Complete night counts in accordance with departmental standards.

Education And Experience

• High School Graduate or General Education Degree (GED): or Work Equivalent
• 2 years experience as Room Attendant.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.