Housekeeping Senior

crestline-external; Athens (OH); On-site; USD 32,000 - 45,000; Full time

Job summary

Crestline Hotels & Resorts in Ohio seeks a Housekeeping Lead/Senior to supervise the housekeeping staff and coordinate daily operations in the hotel. Responsibilities include inspecting rooms, handling guest complaints, and ensuring cleanliness and safety standards across all areas.

You will train staff, manage assignments, monitor supply levels, and report to the manager on performance and issues, ensuring guest satisfaction and smooth shifts.

Qualifications

• High School Diploma or GED is required or equivalent.
• 2 years experience as Room Attendant or in a similar housekeeping role.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned areas.
• Coordinate breaks for staff; prepare and distribute assignment sheets; update room status.
• Inspect rooms and public areas; verify cleanliness and condition using checklists.
• Train staff as assigned and provide feedback on performance to the manager.
• Complete all paperwork and closing duties; review status with supervisor.

Skills

Leadership

Guest relations

Time management

Communication

Education

High School Diploma or GED

Job description

The Housekeeping Senior's main duty will include inspecting guest rooms.

Overview:

The Housekeeping Lead/Senior coordinates work activities of the Housekeeping staff in hotel.

Potential Career Paths:

Housekeeping Supervisor – Housekeeping Manager – Operations Manager – Assistant General Manager – General Manager – Area Vice President of Operations.

Key Duties & Responsibilities:

• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times of: Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
• Ensure that assigned staff have reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.
• Assign designated guest room keys and beepers to assigned staff.
• Maintain accurate record of such and ensure security of keys.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Inspect supply levels of floor closets.
• Assign designated personnel to rectify any deficiencies.
• Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
• Inspect rooms cleaned by assigned Room Attendants, using designated checklist.
• Directly contact Room Attendant and relay any deficiencies to be corrected.
• Update room status after approving cleanliness and condition in accordance with departmental standards.
• Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
• Check DND rooms and verify status.
• Mark dirty sheets of randomly selected assigned rooms and follow up to ensure
• Room Attendant's have changed bed sheets.
• Counsel Room Attendants on any discrepancies.
• Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.
• Directly contact respective personnel and relay any deficiencies to be corrected.
• Complete work orders for maintenance repairs and submit to Housekeeping Clerk.
• Contact Engineering directly for urgent repairs.
• Conduct training of staff as assigned.
• Provide feedback on staff performance to manager.
• Report disciplinary problems to manager and participate in the counseling of employees.
• Document pertinent information in department log book.
• Complete all paperwork and closing duties before leaving.
• Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
• Check P.M. reports for accuracy and completeness.
• Complete night counts in accordance with departmental standards.

Education and Experience:

• High School Graduate or General Education Degree (GED): or Work Equivalent
• 2 years experience as Room Attendant.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.