Housekeeping Room Attendant

Pacific Palms Resort; California; On-site; USD 36,000 - 48,000; Full time

Job summary

Pacific Palms Resort in the United States is seeking a dedicated Housekeeper responsible for the overall cleanliness of all assigned guest rooms and hallways. You will report maintenance issues, ensure beds and amenities meet standards, and maintain a clean, organized housekeeping cart.

The role involves multitasking, following safety and cleanliness procedures, and supporting the supervisor with checklists and training as needed. Equal opportunity employer.

Qualifications

• Excellent customer service skills.
• Ability to multitask in a fast-paced environment.
• Flexibility under pressure to handle routine and unexpected tasks.
• Basic knowledge of cleaning products and equipment.
• Ability to receive and follow instructions in English.

Responsibilities

• Maintain cleanliness of all assigned guest rooms and hallways.
• Clean beds, dust ruffles, and duvets to standard.
• Ensure correct number of towels and amenities per policy.
• Report maintenance issues and room status accurately.
• Keep guest rooms free of dust and debris and maintain bathrooms.
• Place guest room amenities neatly and professionally.
• Assist with deep cleaning and special projects as assigned.
• Greet guests and assist as needed and participate in pre-shift meetings.

Skills

Excellent customer service skills

Multitasking

Flexibility under pressure

Basic cleaning knowledge

English instruction comprehension

Education

High School Diploma or GED

Job description

Responsible for the overall cleanliness of all assigned guest rooms and hallways, and for reporting all maintenance issues.

Responsibilities

• Responsible for adhering to PPR standards of cleanliness in all assigned guest rooms.
• Job assignment requires the ability to clean up to 16 rooms within an 8‑hour shift, meeting PPR cleaning standards.
• Ensures that all beds are made to standard and that all dust ruffles and duvets are spotless.
• Responsible for ensuring that all guest rooms have the appropriate number of towels and amenities as outlined in PPR policy and procedure.
• Must ensure that all guest rooms are free of dust and debris.
• Ensures that all guest room amenities are professionally and neatly placed.
• Responsible for overall cleanliness of all guest room bathrooms, including the reporting of any maintenance or grouting issues.
• Must maintain accurate reporting of guest room status on the room assignment sheet and report any and all discrepancies to the supervisor.
• Maintain a clean and organized Housekeeping Cart and caddy.
• Responsible for reporting all lost and found items immediately when found; all items must be clearly marked with all pertinent information.
• Responsible for deep cleaning and special projects as assigned on a daily and weekly basis.
• Work any section as assigned by the supervisor.
• Maintenance of guest room hallways, including vacuuming and dusting.
• Work as assigned to include Public Area and Laundry assignments.
• Consistent adherence to the PPCR green program.
• Support all Resort guests and employees in case of any emergency.
• Consistently greet all guests and address each by name whenever possible.
• Participate in the AM pre‑shift meeting each day prior to your scheduled shift.
• Responsible for the overall condition of guest rooms and guest hallways, always taking great care not to damage corners with carts, and reporting all maintenance issues when seen.
• Support the supervisor and manager as required in the completion of all checklists and special projects.
• Assist in the training process as needed.
• Any and all reasonable requests of management.
• Ensure that all carpets are spotted and/or reported to the supervisor for cleaning.

Qualifications

• Excellent customer service skills.
• Ability to multitask.
• Flexibility under pressure.
• Basic knowledge of cleaning products and equipment.
• High School Diploma or GED equivalent.
• Basic knowledge to receive instructions in English.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.