Housekeeping Operations Manager

HHS Exceptional Hospitality, LLC (USA); Bend (OR); On-site; USD 47,000 - 63,000; Full time

Job summary

HHS Exceptional Hospitality, LLC in Bend, OR is seeking an Assistant Director of Housekeeping to lead a goal-oriented resort housekeeping team. You will foster a productive environment, learn from management, and help create a clean, inviting guest experience.

No prior housekeeping experience is required, but a willingness to learn and lead with integrity is essential. The role offers opportunities for advancement within the organization and a comprehensive benefits package.

Qualifications

• 2+ years of hospitality management or relevant experience.
• High school diploma/GED; craft apprenticeship or equivalent hospitality experience.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Computer experience with word processing and spreadsheets.
• Willing to relocate for promotion opportunities.
• Proficiency in languages besides English a plus (Spanish).

Responsibilities

• Provide leadership that supports a team environment with morale, quality, and respect.
• Lead and manage team member training, development, assignments, and schedules.
• Perform daily inspections and coach and counsel team members.
• Recruit team members who reflect company values and support retention.
• Communicate with resort and company leadership to set expectations and goals.
• Analyze data to meet facility, budget, and compliance goals.

Skills

Interpersonal Skills

Communication

Customer Service

Professionalism

Decision Making

Proactivity

Team Player

Business Ethics

Organization

Education

High school diploma/GED

Craft apprenticeship

Job description

Location:Worldmark, The Club Seventh Mountain ResortPay Rate:Salary - Salary Plan, 55,000.00 USD AnnualWork Shift:Job DescriptionAssistant Director of Housekeeping, ResortsWe’re looking for a friendly, compassionate, leader to join our housekeeping team!This position will assist with leading a goal-oriented resort housekeeping department to create a team environment that is effective, productive, and rewarding. Together with your team, you will create a clean and comfortable environment for guests to enjoy their well-earned vacation. No housekeeping experience is required, just a willingness to learn.ResponsibilitiesBe open-minded and ready to learn from your manager and team members alikeProvide leadership that supports a team environment that fosters morale, passion, quality, and respectLead and manage team member training, development, assignments, and schedulesPerform daily inspections and assessments and coach and counsel team membersRecruit team members who reflect our values and create a positive work environment that supports retentionCommunicate with resort and company leadership to set expectations and achieve goalsAnalyze data and make adjustments to meet facility, budget, and compliance goalsSkillsInterpersonal Skills: Ability to interact with individuals at all levels of the organizationCommunication: Effective written, spoken, and non-verbal communicationCustomer Service: Service-oriented mentality with a focus on exceeding expectationsProfessionalism: Maintain a positive and professional demeanorDecision Making: Ability to quickly make sound decisions and judgmentsProactivity: Self-motivated with the ability to effectively prioritize projects and needsTeam Player: Willingness to provide support where needed to achieve outcomesBusiness Ethics: Demonstrate integrity, respect, and discretion in all business dealingsOrganization: Attention to detail and ability to effectively manage tasks in a fast-paced environmentRequirements2+ years of hospitality management or relevant experienceHigh school diploma/GED and completion of a craft apprenticeship, or an equivalent number of years in the hospitality industryAbility to work a flexible schedule that may include nights, weekends, and holidaysComputer experience with word processing, spreadsheets, and various softwareMust be willing to relocate for promotion opportunitiesNot Required But a Big PlusExperience in the hospitality industryProficiency in languages other than English, especially SpanishManage a team. Grow your career.We don’t hire assistant directors; we hire future directors. There will be a lot to learn, but if you’re willing to put in the work, you will succeed. Assistant directors are typically promoted within two years.What We OfferPaid time off (vacation and sick)Medical, dental, and vision insurance401(k) with employer matchEmployee assistance program (EAP)Career development and ongoing trainingImportant to KnowVeterans and candidates with military experience are encouraged to apply.HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.Who is HHSHHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.