Housekeeping Office Coordinator

Omni Hotels & Resorts; Hilton Head Island, South Toms River (SC, NJ); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading resort as a Housekeeping Office Coordinator, where you'll ensure smooth operations in a fast-paced environment. This role involves managing communications, scheduling, and inventory tracking while upholding exceptional service standards. Ideal candidates are organized and proactive, ready to contribute to a dynamic team.

Qualifications

• Prior experience in housekeeping, front office, or administrative support preferred.
• Strong computer skills required.

Responsibilities

• Serve as primary contact for housekeeping communications.
• Maintain daily housekeeping board assignments.
• Assist in ordering and organizing supplies.

Skills

Communication

Organization

Problem-Solving

Education

High school diploma or equivalent

College coursework in hospitality or business

Tools

Microsoft Office

Opera Cloud

Job description

Location

Hilton Head Oceanfront Resort

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.

Omni Hilton Head’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.

Job Description

The Housekeeping Office Coordinator at the Omni Hilton Head Oceanfront Resort plays a vital role in ensuring the smooth operation of the Housekeeping Department. With 323 guest rooms and suites, this position supports the housekeeping leadership team by managing communications, scheduling, inventory tracking, and administrative duties. The ideal candidate is organized, proactive, and able to multitask in a fast-paced luxury resort environment.

Responsibilities

• Serve as the primary point of contact for the housekeeping office, fielding radio and phone communications between housekeeping staff and other resort departments.

• Maintain daily housekeeping board assignments and accurately input room statuses in the property management system (Opera Cloud or similar).

• Coordinate guest requests, work orders, and lost & found items promptly and professionally.

• Monitor room status reports, ensuring timely updates and communication with Front Office and Engineering.

• Assist in ordering, receiving, and organizing housekeeping supplies and linen inventories.

• Track attendance, PTO, and scheduling for housekeeping team members.

• Prepare daily reports, such as discrepancy, productivity, and room status summaries.

• Support onboarding and training coordination for new housekeeping team members.

• Uphold Omni’s service standards, demonstrating professionalism and confidentiality in all interactions.

• Perform other administrative duties as assigned by the Director of Housekeeping or Housekeeping Manager.

Qualifications

• Prior experience in a housekeeping, front office, or administrative support role in hospitality preferred.

• Strong computer skills, including Microsoft Office (Excel, Outlook, Word) and property management systems (Opera Cloud or similar).

• Excellent communication, organization, and problem-solving skills.

• Ability to handle multiple tasks in a high-volume, guest-centric environment.

• Must be able to work flexible hours, including weekends and holidays.

• High school diploma or equivalent required; college coursework in hospitality or business a plus.