Housekeeping Office Coordinator

Omni Grove Park Inn Resort & Spa; Asheville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A luxury hotel in Asheville, North Carolina is seeking a Housekeeping Coordinator to oversee daily operations and manage staff assignments. The ideal candidate will have excellent communication skills and strong computer abilities. Responsibilities include dispatching work tickets, maintaining department organization, and ensuring guest satisfaction through effective communication.

Qualifications

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess computer skills.

Responsibilities

• Open and close Housekeeping Department daily.
• Maintain Lost and Found records.
• Dispatch all calls to appropriate discipline.
• Communicate effectively with all departments, including engineering.
• Update Synergy request.
• Respond to all phone calls/requests from guests and other departments.
• Monitor computer system.
• Maintain clear and efficient communication with the Front Desk.
• Maintain cleanliness and organization in department.
• Walk the floors and inspect guest rooms.

Skills

Communication skills

Basic computational ability

Computer skills

Job description

Overview

Location

Omni Grove Park Inn & Spa

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.

Job Description

Coordinate the work assignments for housekeeping staff including but not limited to room attendants, housemen, lobby and turndown attendants, each day and answering guest and associate calls and dispatching work tickets appropriately. Responsible for the day to day office operations for the housekeeping department. Swing Shift schedule of 2 days 1st shift and 3 days 2nd shift.

Responsibilities

• Open and close Housekeeping Department daily.
• Maintain Lost and Found records.
• Dispatch all calls to appropriate discipline.
• Communicate effectively with all departments, including engineering.
• Update Synergy request.
• Respond to all phone calls/ requests from guests and other departments.
• Monitor computer system.
• Maintain clear and efficient communication with the Front Desk.
• Maintain cleanliness and organization in department.
• Walk the floors and inspect guest rooms.

Qualifications

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess computer skills.

Omni Hotels & Resorts is an equal opportunity employer. The EEO poster and its supplement are available as part of company policies. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please email [e-mail].