Housekeeping Manager - Overnight

mcrhotels.com; Fort Worth (TX); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Retirement Options

Health, Dental, Vision Insurance

Job summary

American Airlines Hotel in Fort Worth, TX is seeking an Overnight Housekeeping Manager to lead the housekeeping team during the overnight shift under the direction of the Executive Housekeeper. The role focuses on staffing, training, inspections, and ensuring compliance with policies and safety standards.

Responsibilities include supervising the night shift, coordinating with Front Office, managing inventories, and maintaining cleanliness across guestrooms and public spaces.

Qualifications

• Must be eligible to work in the U.S.
• Strong command of English (written and spoken).
• Proficient in MS Outlook and Excel.
• Bachelor's Degree preferred with emphasis in hospitality.
• Minimum 1 year housekeeping management experience in a full-service hotel or related field.

Responsibilities

• Performs human resource functions for staff, including recruiting, training, scheduling, counseling, and appraising performance.
• Supervise the deep night shift.
• Ensure policy compliance and disciplinary procedures are completed according to policy.
• Maintain cleanliness standards and compliance with housekeeping procedures.
• Coordinate with Front Office on status of housekeeping and communicate issues to Executive Housekeeper.
• Inspect guestrooms, meeting rooms and public spaces for cleanliness and upkeep.
• Participate in required manager on duty coverage.

Skills

MS Outlook

Excel

English language

Team collaboration

HR functions

Education

High school diploma or equivalent

Bachelor's degree in hospitality preferred

Job description

American Airlines Hotel, 4501 HWY 360, Fort Worth, Texas, United States of America

Job Description

American Airlines – The Landing at Skyview 6

The Overnight Housekeeping Manager is responsible for supporting all areas of the Housekeeping department during the overnight shift, under the direction of the Executive Housekeeper.

RESPONSIBILITIES:

• Performs human resource functions for staff, including recruiting, training, scheduling, counseling, and appraising performance.
• Performs overall supervision of the deep night shift.
• Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
• Ensure compliance with all housekeeping policies, standards, and procedures.
• Understand the importance of department’s operation on overall property operations.
• Plan and anticipate business needs by reading and interpreting daily/weekly occupancy report.
• Performs overall supervision of supply areas, and other storage areas by conducting tours of the areas.
• Performs monthly and daily inventories of Housekeeping supplies, linens, and chemicals.
• Ensures employee usage of chemicals and equipment is in complete compliance with OSHA guidelines and requirements.
• Ensure all team members have proper supplies, equipment, and uniforms.
• Observe behaviors of team members and provide feedback to individuals.
• Assists with the inspection program for all guestrooms, meeting rooms and public spaces.
• Communicate effectively with Front Office as to status of house.
• Maintains and evaluates cleanliness standards according to procedures.
• Communicate areas that need attention and follow up to ensure completion.
• Reports all maintenance concerns. Evaluates the general upkeep of the facility and takes action to correct.
• Participate in departmental meetings and continually communicate a clear and consistent message regarding the departmental goals to produce desired results.
• Respond to and handle guest problems and complaints.
• Communicates effectively with the Executive Housekeeper about activities progress and issues if any.
• Participate in required manager on duty coverage as scheduled.

REQUIREMENTS:

• Must have employment eligibility in the U.S.
• Strong command of the English language, both spoken and written. Bi-lingual skills a plus but not required.
• Demonstrated ability to work collaboratively and communicate effectively, effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all levels of the organization.
• Must be proficient in MS Outlook and Excel.
• High school or equivalent education required. Bachelor's Degree preferred, with emphasis in hospitality.
• A minimum of 1 year housekeeping management experience in a full-service hotel or related field.
• Must be able to work a variable schedule that allows availability on days, nights, holidays, and weekends based on the demands of the hotel.
• Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.
• Must be able to lift up to 25 lbs. and work the majority of shift on feet.
• Discount Hotel Rooms at MCR managed hotels
• Fitness Center membership eligible
• American Airlines Federal Credit Union membership eligibility
• Employee Assistance Program
• Weekly Payroll

Comprehensive health benefits after 30 days:

• Vision insurance
• Health insurance
• Health savings account
• Flexible Spending Account
• Disability insurance
• Life insurance

Paid Time off benefits after 90 days:

• Paid Personal Days
• Paid Sick Days
• Paid Holidays

Retirement Savings Plans after 6 months:

• 401(k) + Match
• Roth 401(k)

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.The Employer retains the right to change or assign other duties to this position.This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Our Company

• MCR is the3rd-largest hotel owner-operatorin the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a$5.0 billion portfolioof148 premium-branded hotelscontaining more than 22,000 guestrooms across37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was namedone ofFast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of theMarriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of theHilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won theDevelopment of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What’s in it for you?

• Weekly Pay
• Paid Time Off
• Retirement Options
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

American Airlines Hotel, 4501 HWY 360, Fort Worth, Texas, United States of America