Housekeeping Manager (Lead Inspector)

Great Lakes Hospitality Group; Auburn Hills (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking an Executive Housekeeper/Lead Inspector to oversee the Housekeeping Department. This role is pivotal in ensuring exceptional guest service and satisfaction through effective management of housekeeping and laundry operations. You will be responsible for supervising staff, maintaining cleanliness standards, and managing departmental budgets. If you have a passion for hospitality and a strong background in housekeeping management, this opportunity allows you to make a significant impact in a dynamic environment that values excellence and guest relations.

Qualifications

• Minimum 2 years experience as Assistant Housekeeper.
• Experience in a commercial environment in a supervisory capacity.

Responsibilities

• Supervise housekeeping and laundry staff, including hiring and training.
• Maintain room quality and cleanliness based on hotel objectives.
• Assist in budget development and monitor performance.

Skills

Problem-solving

Mathematical skills

Report writing

Team management

Education

High school diploma or equivalent

Experience in supervisory capacity

Job description

Executive Housekeeper/Lead Inspector:

Job Purpose:To manage all facets of the Housekeeping Department ensuring high levels of guest service and satisfaction. Includes rooms, laundry, public areas, department storage areas and work areas.

Job Responsibilities:

1. Supervise housekeeping and laundry staff: hiring, firing, performance evaluations, training and development. Schedule staff according to labor standards and forecasted occupancy.
2. Assist General Manager in development of the department's annual budget. Monitor performance against plan.
3. Enforce policies and procedures.
4. Maintain room quality based on hotel objectives. Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.
5. Compile and report accurate status of guest rooms to front office.
6. Enforce standard procedures for the acceptance, security, and return on guest lost and found items.
7. Maintain standard procedures for security of on-loan equipment.
8. Maintain productivity and labor cost goals.
9. Establish and maintain cost control systems for staffing linen inventories and cleaning supplies. Conduct inventories of linen, supplies and equipment. Order and receive supplies to maintain adequate inventory levels.
10. Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced.
11. Other duties as assigned.

Job Skills:

1. Apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form. Deal with problems involving several concrete variables in or from standardized situations.
2. Add, subtract, multiply, and divide all units of measure with like common and decimal fractions. Compute ratio, rate, and percent. Draw & interpret bar graphs. Perform arithmetic operations involving American monetary units.
3. Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar, using all parts of speech. Speak with correct English and well-modulated voice.
4. Determine time, place, and sequence of operations or action to be taken on the basis of analysis of data, executing determination of and/or reporting on events. Determine or interpret work procedures for a group of workers, assign specific duties, maintain harmonious relations among them and promote efficiency.

Job Qualifications:

Experience

Minimum 2 years experience as Assistant Housekeeper, and 2 years housekeeping experience in a commercial environment in a supervisory capacity; OR, equivalent level of education and experience.