Housekeeping Manager - Grand Canyon South Rim

Xanterra; Chicago (IL); On-site; USD 43,000 - 53,000; Full time

Job summary

Xanterra Travel Collection at Grand Canyon South Rim is seeking a Housekeeping Manager to lead lodging operations year-round and ensure guest rooms meet the highest standards. You will supervise housekeeping staff, manage schedules and inventory, and maintain a safe, inviting environment for guests.

The role includes labor control, coordination with Rooms, Front Desk, and Maintenance, and upholding safety policies. Housing options are available and the schedule is typically 40 hours per week.

Qualifications

• Two years of housekeeping managerial/supervisory operations experience.
• Two years’ experience in training entry level employees.
• Demonstrated ability to direct, supervise and maintain morale among staff; supervisory experience preferred.
• Must meet physical requirements and work in a high-elevation environment.

Responsibilities

• Manage housekeeping functions of lodging unit to company standards.
• Lead and manage housekeeping staff toward cleanliness and product quality.
• Manage employee performance through training, coaching, and reviews.
• Coordinate schedules and control labor costs within budgeted amounts.
• Ensure security of company and guest property and enforce safety policies.
• Communicate effectively with other departments and guests.

Skills

Housekeeping management

Staff training

Communication skills

Analytical decision making

Tools

Outlook

Word

Kronos

Job description

Overview

Live. Work. Explore. as a part of our Lodging team in Grand Canyon National Park!

Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.

We’re hiring a Housekeeping Manager to Live. Work. Explore. at the south rim of the Grand Canyon!

Job Summary

Manage housekeeping functions of lodging unit(s) to established company standards. Handle administrative functions related to guest service, personnel, building maintenance, inventory, and safety.

The Details

Position Type: Full-Time, Year-Round

Pay: $47,736.00 per year

Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Housing: Eligible for a Private 1-Bedroom Apartment for $352 per month and $352 housing deposit.

Why Grand Canyon South Rim?

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.

Life at the South Rim

• On-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks

• Free Grand Canyon National Park pass
• Rec Center – Fitness Equipment, Computers, and Free WiFi
• Paid Day off on your birthday
• Discounted mule rides
• Free Grand Canyon Railway Train Rides
• Retail, Lodging and Travel DiscountsPlanned employee trips and activities
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• The Lodging department is committed to creating a culture of guest service at Grand Canyon National Park. All our roles in the lodging department, regardless of front or back of house, are considered guest facing/guest service positions. Our expectation is that this role will play a key part in achieving exceptional guest service.
• Manage housekeeping functions of lodging unit to company standards.
• Lead and manage housekeeping staff towards achieving the overall cleanliness and product quality of the hotel and its guest rooms.
• Manage employee performance of housekeepers, inspectors and leads through effective training, coaching, annual reviews and corrective documentation when needed.
• Report and follow-up on maintenance issues in a timely manner.
• Write employee schedules, maintaining labor costs within budgeted amount.
• Management of material and supply budget, direct labor budget and productivity.
• Ensure security of Company and Guest property including all keys.
• Be a role model for all safety, risk management and environmental policies on a daily basis, enforcing policies with staff as needed.
• Maintain effective lines of communication regarding issues and other department activity to the department office staff or other department managers.
• Handle administrative duties such payroll timekeeping, personnel forms, comment cards, etc.
• Coordinate scheduled inventories for linens; maintain appropriate levels for amenities and other housekeeping supplies.
• Maintain rooms to standards for National Park Service Concessions evaluations at all times.
• Communicate effectively with Housekeeping Managers/Assistant Managers, Rooms Office staff, Front Desk, Maintenance, Porter staff, Laundry staff and other departments and guests.
• Maintain a courteous and helpful behavior towards guests and fellow employees. Exercise tact and discretion always, while on duty.
• Assist or work at other Housekeeping units on the property when needed.
• Perform opening duties for Rooms Department/Housekeeping as assigned.
• Ability to communicate with a 2-way device while on duty.
• Other duties as assigned.

Qualifications

• Two years working knowledge of housekeeping managerial/supervisory operations and procedures.
• Two years’ experience in training entry level employees.
• Demonstrated ability to direct, supervise and maintain high morale among staff; previous supervisory experience is preferred.
• Ability to effectively listen to, understand and respond to concerns raised by employees and guests.
• Effective analytical and decision making skills.
• Basic knowledge of Windows-based computer programs such as Outlook and Word. Kronos knowledge desirable.
• Possess physical ability to perform all housekeeping positions.
• Able to meet all physical requirements of the job, which include repetitive motion of all extremities and the back including continual kneeling, bending, twisting, lifting, pushing and long periods of standing/walking.
• Ability to maintain high quality of work & high energy while take more than 15,000-20,000 steps per work day at an elevation of 7,000 ft.

Physical Requirements include:

Constantly: Walk.

Frequently: Stand, handle, reach, bend, lift/carry up to 20 lbs, push/pull up to 100 lbs.

Occasionally: Sit, climb, crawl, squat/kneel, lift/carry up to 100 lbs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.