Housekeeping Manager - Courtard Marriott

Summit Management Corporation; Memphis (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading hotel is seeking a Housekeeping Manager to lead the housekeeping team, ensuring exceptional cleanliness and guest satisfaction. Responsibilities include overseeing the daily operations, maintaining high cleanliness standards, and managing the team's performance. This role requires strong leadership skills and experience in the hospitality industry.

Benefits

Dental insurance

Health insurance

Vision insurance

Qualifications

• Must have proven experience as a Housekeeping Manager.
• 3 years of Housekeeping Experience including supervisory training.
• Proven experience in a housekeeping management role within hospitality.

Responsibilities

• Supervise and lead housekeeping staff, schedule shifts, and assign tasks.
• Oversee daily operations to ensure cleanliness standards are met.
• Train new staff and provide ongoing support to improve team performance.

Skills

Leadership

Team Management

Organizational Skills

Time Management

Tools

Housekeeping Management Software

Job description

Job Description:As a Housekeeping Manager, you will lead and manage the housekeeping team to ensure impeccable cleanliness, organization, and guest satisfaction. Your role will be pivotal in maintaining the high standards that define the unique experience at our hotel.

Qualifications:

- Must have proven experience as a Housekeeping Manager

- 3 years of Housekeeping Experience including supervisory training/experience

- Proven experience in a housekeeping management or supervisory role within the hospitality industry.

- Strong leadership and team management skills with the ability to motivate and develop a team.

- Knowledge of housekeeping procedures, cleaning techniques, and use of cleaning equipment.

- Excellent organizational and time-management abilities to handle multiple tasks efficiently.

- Proficiency in using housekeeping management software or similar systems is beneficial.

*Work Schedule: This position may require flexibility in scheduling, including evenings, weekends, and holidays, to accommodate the hotel's operational needs*

Key Responsibilities:

Team Leadership and Supervision:

Supervise and lead the housekeeping staff, including room attendants, housekeeping supervisors, and cleaners.

Schedule shifts, assign tasks, and conduct regular inspections to ensure quality standards are met.

Operational Oversight:

Oversee daily housekeeping operations, ensuring rooms, public areas, and back-of-house spaces are maintained to our standards.

Monitor inventory levels and ensure adequate supplies are available for housekeeping tasks.

Quality Assurance:

Set and maintain high cleanliness and hygiene standards throughout the hotel premises.

Conduct regular inspections to ensure adherence to cleanliness protocols and promptly address any deficiencies.

Training and Development:

Train new housekeeping staff on cleaning procedures, safety protocols, and customer service standards.

Provide ongoing coaching and support to improve team performance and efficiency.

Guest Satisfaction:

Respond promptly and effectively to guest requests, inquiries, and complaints related to housekeeping services.

Strive to enhance guest satisfaction by maintaining a clean and comfortable environment.

Physical Requirements:

Must be able to sit, stand, and walk for long periods of time. Light work – exerting up to 30 pounds of force occasionally, and/or 40 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Benefits:

Dental insurance

Health insurance

Vision insurance