Housekeeping Manager - Aloft Anchorage

Aloft Anchorage; Anchorage (AK); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Housekeeping Manager to oversee operations and ensure the highest standards of cleanliness and guest satisfaction. This role involves leading a team, managing schedules, and maintaining compliance with safety regulations. The ideal candidate will possess strong leadership skills and a proactive approach to problem-solving, ensuring a welcoming environment for guests. Join a vibrant team where your contributions will make a significant impact on the guest experience and the overall success of the establishment.

Benefits

Medical, Dental, and Vision coverage

Life Insurance

Paid personal time off

Leadership and Management Training Programs

401K Retirement Plan

Discounted room rates

Access to voluntary benefits

Fun work environment

Qualifications

• Ability to manage and lead a diverse team effectively.
• Strong communication skills for guest and staff interactions.

Responsibilities

• Supervise housekeeping operations and staff to ensure quality standards.
• Conduct employee performance appraisals and training.
• Manage inventory and supplies for the department.

Skills

Leadership

Communication

Problem-solving

Time Management

Team Management

Education

High School Diploma

Hospitality Management Degree

Job description

Housekeeping Manager

Position Purpose:

The Housekeeping Manager is responsible for ensuring the efficient operation of the Housekeeping Department according to standards. This includes supervising all areas such as rooms, front/heart of house, public areas, and laundry.

Benefits of Being Part of OUR Family:

• Medical, Dental, and Vision coverage
• Life Insurance
• Paid personal time off
• Leadership and Management Training Programs
• 401K Retirement Plan
• A PATH for your future!
• Discounted room rates
• A FUN PLACE TO WORK
• Access to voluntary benefits, including discounts in pet insurance, cell phones, Travel & Entertainment, and Health & Wellness programs

Qualification Standards

Physical requirements:

• Long hours sometimes required, typically a 50-hour week.
• Medium work - exerting up to 50 pounds of force occasionally, and/or 20 pounds frequently or constantly to lift, carry, push, pull, or move objects.
• Ability to stand during entire shift.

Mental requirements:

• Clear communication of information and ideas.
• Ability to evaluate and select among alternative actions quickly and accurately.
• Work well under stress and high-pressure situations.
• Maintain composure and objectivity under pressure.
• Handle workplace problems proactively, including anticipating, preventing, identifying, and solving issues.
• Assimilate complex information from various sources and adapt as needed.
• Listen effectively, understand, clarify, and resolve concerns of coworkers and guests.
• Understand and work with financial data and information.

Duties & Functions

• Approach all guests and employees with attentiveness, friendliness, courtesy, and service orientation.
• Maintain regular attendance as per scheduling needs.
• Comply with safety and operational standards and regulations.
• Establish and maintain a key control system for the department.
• Operate radios professionally for communication.
• Ensure proper radio etiquette within the department.
• Monitor and direct housekeeping and laundry staff.
• Inspect rooms daily for quality assurance.
• Ensure compliance with company and brand training standards.
• Conduct employee performance appraisals (90-day and annual) as per SOPs.
• Review and submit staff worked hours for payroll timely.
• Hold monthly department meetings.
• Prepare and submit employee schedules based on forecast and budget guidelines.
• Supervise daily VIP arrivals inspections.
• Ensure cleanliness of lobbies, hallways, guest rooms, and back-of-house areas.
• Manage purchase orders and checkbook accounting according to SOPs.
• Order supplies and amenities monthly or quarterly to maintain pars.
• Conduct inventory checks regularly.
• Follow procedures to ensure guest privacy and security.
• Participate in scheduled MOD coverage.
• Implement policies and house rules effectively.
• Train staff on safety rules and procedures.
• Motivate, coach, counsel, and discipline staff per SOPs.
• Handle hiring procedures and interviews.
• Monitor work orders and coordinate with Engineering for maintenance.
• Respond promptly and courteously to guest requests, complaints, and incidents.
• Participate in team meetings and management functions.
• Maintain professional relationships and open communication channels.
• Respond to emergencies using MSDS information, keeping sheets current.
• Focus on the department’s role in guest satisfaction scores.
• Manage lost and found procedures.
• Train staff to meet company standards.
• Ensure staff are attentive, friendly, helpful, and courteous at all times.
• Conduct daily morning meetings and weekly walkthroughs with management.
• Align with the company's Mission Statement and Core Values.

Other Responsibilities:

• Use communication systems for reporting and verifying room status.
• Store, secure, and issue supplies properly.
• Complete reports efficiently and timely.
• Establish additional standards with GM approval.
• Review Guest Request logs daily and address issues proactively.
• Ensure completion of maintenance and cleaning projects.
• Monitor VIPs, special guests, and requests.
• Perform additional duties as assigned by the GM.

Notice:

The hospitality business operates 24/7. All associates must comply with JL Hospitality Management rules and regulations for safe and efficient operations. JL Hospitality Management, LLC is an equal opportunity employer, prohibiting discrimination based on race, color, religion, national origin, citizenship, ancestry, age, sex, sexual orientation, marital status, disability, military status, or discharge.