HOUSEKEEPING MANAGER

Woodside; Westwood (KS); In loco; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Woodside is seeking a Housekeeping Manager to lead the housekeeping teams across the North and South Clubs. You will drive strategy, staffing, training and quality assurance to uphold luxury cleanliness and member readiness.

You will oversee AM/PM Supervisors, coordinate schedules, monitor budgets, and ensure adherence to safety and policies while delivering high standards during all operating hours.

Competenze

• Requires leadership experience managing housekeeping or environmental services teams.
• Experience in budgeting and labor cost controls.
• Strong communication and training skills in a unionized or multi-site setting.

Mansioni

• Provide strategic and operational leadership for housekeeping across two clubs.
• Develop staffing plans to ensure coverage for all shifts and events.
• Oversee training, performance management and evaluations.
• Manage budgets for labor, supplies and equipment.
• Maintain cleanliness and member readiness to luxury standards.
• Coordinate with facilities for maintenance and safety procedures.

Conoscenze

Leadership

Budgeting

Staffing & scheduling

Quality assurance

Communication

Spanish proficiency

Vendor management

Formazione

High school diploma or GED

Strumenti

Microsoft Office

Employee scheduling systems

Payroll systems

Descrizione del lavoro

Summary DescriptionUnder the direction of the Director of Facilities, the Housekeeping Manager provides strategic, operational and administrative leadership for housekeeping services across the North and South Clubs during all operating hours. This position is responsible for maintaining luxury wellness-level standards of cleanliness and member readiness, developing and managing an effective staffing model, overseeing labor and supply budgets, and driving continuous improvement through consistent quality assurance, effective communication, comprehensive training and fair, timely performance management. The Housekeeping Manager directly supervises the AM and PM Housekeeping Operations Supervisors and provides indirect oversight of Area Leads, Housekeepers and temporary/seasonal staff.Duties / ResponsibilitiesDepartment Leadership & StaffingProvides leadership, coaching and development to foster a high-performing, accountable Housekeeping teamEnsures consistent cleanliness, presentation and member readiness standards throughout the interior and exterior areas of both ClubsDirectly leads, develops and holds the AM and PM Housekeeping Operations Supervisors accountable for operational performance and team executionDevelops and manages staffing and contingency plans to ensure appropriate coverage across both Clubs, accounting for operating shifts, member usage, seasonal demands, special events, absences and vacanciesDevelops and maintains a pipeline of permanent employees to support staffing stability and minimize reliance on temporary laborCommunication & Employee AccountabilityEnsures essential instructions, safety information, training, performance evaluations and corrective action are communicated in a language each employee understandsOversees the timely completion of performance evaluations for all Housekeeping employeesAddresses performance and conduct concerns promptly through documented coaching, clear expectations and consistent corrective action in accordance with Woodside policiesMaintains consistent radio communication while on-site and ensures appropriate leadership coverage of the MOD GroupMe when off-siteConducts quarterly department-wide meetings to reinforce expectations, communicate updates and support team engagementTraining & Quality AssuranceDevelops and maintains written and translated cleanliness, sanitation and service response standards for all operational areas across both ClubsImplements standardized inspection scorecards and conducts scheduled and unannounced inspections, including daily walkthroughs with Housekeeping Operations Supervisors and monthly property inspections with the Director of Facilities, ensuring timely correction and documented resolution of deficienciesDevelops and maintains daily, weekly, monthly, quarterly and annual cleaning schedules, including floor care, deep cleaning and special projects, and provides weekly project updates to the Director of FacilitiesOversees role-specific onboarding and cross-training across fitness spaces, locker rooms, spa and hydrotherapy areas, pools, outdoor spaces, food and beverage support areas, laundry operations, chemical and equipment handling, and member interactionMaintains a department-wide training matrix and verifies employee competency before assigning independent responsibilitiesCoordinates Housekeeping support for Club events, seasonal openings, event setup and breakdown, facility resets and urgent member-related operational needsAdministrative & FinancialManages the annual Housekeeping budget, including permanent and temporary labor, overtime, supplies and operating expensesReviews permanent, temporary and overtime labor hours weekly, investigates variances and reports findings to the Director of FacilitiesReviews and approves employee schedules, time-off requests, timekeeping adjustments and payroll submissionsMonitors departmental performance metrics, identifies opportunities for improvement, implements action plans and reports progress to the Director of FacilitiesOversees purchasing and inventory management for towels, chemicals, laundry products, paper goods, locker room amenities and other departmental supplies, ensuring appropriate stock levels and budget complianceEnsures cleanliness, organization and proper storage of departmental supplies, equipment and inventoryOversees the condition and maintenance of laundry and housekeeping equipment, ensures adherence to preventive maintenance schedules and coordinates necessary repairs or replacements with FacilitiesEnsures compliance with chemical handling and storage procedures, Safety Data Sheet (SDS) requirements, personal protective equipment (PPE), bodily fluid response, wet-area safety, incident reporting and applicable safety protocolsParticipates and fulfills all requirements set forth in the Continuing Education Curriculum (Woodside University) ProgramComplies with Club’s employee handbook manual, departmental policies and procedures and with all applicable federal and state employment lawsCompletes all other duties as directed/assignedJob StandardsAny combination of education and experience providing the required skill and knowledge is qualifying. Typical qualifications would be equivalent to:Education/ExperienceHigh school diploma or GED equivalent requiredMinimum of three years of progressive experience in housekeeping, environmental services, hospitality or large-facility cleaning operations preferredMinimum of three years of supervisory or management experience in a multi-shift operation preferred, including hiring, scheduling, employee development, performance management and budget oversightSkillsDemonstrates a growth-oriented mindset with a commitment to continuous improvement in departmental standards, processes and team performanceStrong leadership and interpersonal skills with the ability to effectively manage, motivate and develop employees across multiple buildings, shifts and service environmentsExcellent verbal and written communication skills with the ability to interact professionally with members, employees and leadershipProfessional proficiency in Spanish strongly preferred; proficiency with translation technology requiredStrong labor planning, scheduling, budget management and cost analysis skillsEffective inventory management, organization and tracking skillsProficiency in Microsoft Office applications and employee scheduling and timekeeping systemsStrong member service skills with the ability to remain calm, professional and decisive under pressureExcellent organizational skills with the ability to prioritize competing responsibilities, manage multiple projects, meet deadlines and maintain attention to detailAbility to collaborate and coordinate effectively across multiple Club departmentsStrong critical thinking, independent judgment and problem-solving skills, including the ability to navigate unfamiliar situationsDemonstrated ability to manage all aspects of employee supervision, including hiring, training, coaching, performance management and disciplinary actionKnowledgeComprehensive knowledge of commercial cleaning methods, chemicals, laundry operations, floor care, wet-area sanitation, safety protocols and quality assurance practicesThorough understanding of cleaning, maintenance and operational requirements for large, complex, multi-use facilitiesKnowledge of security procedures and processesLicensesValid Driver’s License - or Transportation to and from work and on occasion miscellaneous work-related trips of short durationSpecial RequirementsRegular and predictable attendance is required, generally requires extended hours beyond 40 hours per week on a regular basisAbility to work special events, promotions and other demands of the position which require early morning, late evenings and weekend hoursAbility to move about the property occasionally which includes movement between buildings in various kinds of weather, including extreme heat and coldVisual acuity for computer workAbility to lift and move 30 pounds or more on a regular basisWorking/Safety ConditionsRegular exposure to cleaning chemicals, disinfectants, wet floors, laundry operations, heat, humidity and varying indoor and outdoor conditions such as extreme heat and coldWork in locker rooms, showers, pool decks, hydrotherapy areas, storage rooms, construction-affected spaces and other active member environmentsExtended periods of standing, walking, bending, stretching and lifting