Housekeeping Manager

Holiday Inn Express Walterboro; Walterboro (SC); On-site; USD 17,908 - 24,796; Full time

Benefits offered by this job

401(k)

Health, Dental & Vision Insurance

Life Insurance

Paid Time Off (PTO)

IHG Employee Discount Rates

Same-Day Pay

Job summary

A hotel chain in Walterboro seeks a Housekeeping Manager to oversee all housekeeping operations, manage a team of 12, and ensure compliance with brand standards. The ideal candidate has previous management experience in housekeeping, strong leadership skills, and attention to detail. This full-time position offers a salary between $13.00 – $18.00 per hour, flexible availability, and benefits such as health insurance and a 401(k).

Qualifications

• Previous housekeeping management or supervisory experience required.
• Hotel or IHG-brand experience strongly preferred.
• Valid driver's license preferred.

Responsibilities

• Provide department-level leadership for all housekeeping operations.
• Manage and lead housekeeping team members.
• Conduct regular inspections to ensure brand compliance.
• Track and manage inventory and budgets.
• Address guest concerns related to cleanliness promptly.

Skills

Leadership skills

Attention to detail

Team management

Time management

Customer service

Job description

Overview

At Holiday Inn Express & Suites by IHG, clean, consistent, and reliable experiences are essential to guest satisfaction. The Housekeeping Manager provides department-level leadership and accountability for all housekeeping operations within our 81-room hotel, managing a team of approximately 12 team members.

This role is responsible for staff leadership, scheduling, inspections, inventory control, budget awareness, and ensuring compliance with IHG brand standards. The Housekeeping Manager plays a key role in operational decision-making and daily execution that directly impacts guest experience, costs, and productivity.

Flexible availability is required, including weekends and holidays. This position may be considered essential during emergency or inclement weather situations.

Key Responsibilities

• Department Leadership & Accountability
• Manage, coach, and lead housekeeping team members to meet performance, quality, and productivity expectations
• Enforce standards for cleanliness, safety, uniforms, and professionalism
• Participate in hiring decisions, onboarding, coaching, and performance evaluations
• Act as the primary decision-maker for daily housekeeping operations
• Operations, Scheduling & Quality Control
• Develop and manage daily and weekly schedules based on occupancy and labor targets
• Assign standard and special cleaning tasks using IHG-aligned checklists
• Conduct regular room and public area inspections to ensure brand compliance
• Ensure productivity standards and turnaround times are consistently met
• Inspections, Reporting & Maintenance Coordination
• Assign and inspect rooms according to arrival/departure forecasts
• Ensure accurate room status updates and inspection records are maintained
• Identify, report, and follow up on maintenance issues through the work-order system
• Track and manage out-of-order rooms to minimize downtime and lost revenue
• Guest Experience, Safety & Security
• Address guest concerns related to cleanliness promptly and professionally
• Maintain strict control of master keys and restricted access areas
• Ensure proper handling of lost-and-found items per hotel and IHG policy
• Communicate effectively with Front Desk, Maintenance, and Management teams
• Inventory, Budget & Cost Control
• Manage linen, supply, and equipment inventories
• Monitor usage trends and prepare purchase orders in a timely manner
• Support budget goals through cost-conscious ordering and labor management
• Maintain organized storage areas that meet safety standards

Qualifications

• Previous housekeeping management or supervisory experience required
• Hotel or IHG-brand experience strongly preferred
• Proven leadership and team-management skills
• Strong attention to detail and quality standards
• Ability to manage priorities in a fast-paced environment
• Flexible availability, including weekends and holidays
• Valid driver's license preferred

Compensation

• $13.00 – $18.00 per hour, based on experience and qualifications

Benefits (Full-Time Team Members)

• 401(k)
• Health, Dental & Vision Insurance
• Life Insurance
• Paid Time Off (PTO)
• IHG Employee Discount Rates
• Same-Day Pay