Housekeeping Manager

ASM Global; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Legends Global is seeking a Housekeeping Manager for its events operations team at the Broward County Convention Center. The role oversees day-to-day housekeeping, leads supervisors and staff, and ensures a clean, safe, and event-ready environment.

You will coordinate with multiple departments, manage staffing, and implement training to uphold safety and service standards during large events and routine operations.

Qualifications

• High school diploma or GED required.
• Minimum five years of experience in commercial, hospitality, convention center, or similar housekeeping operations.
• Minimum three years of supervisory or management experience in housekeeping or a related field.
• Experience with staffing, scheduling, event operations, and managing a housekeeping team.
• Knowledge of cleaning procedures, equipment, chemicals, and safety practices.
• Some college coursework preferred.

Responsibilities

• Oversee daily housekeeping operations, including supervisors, staff, schedules, assignments, and event coverage.
• Provide hands-on support and direction during large events, staffing shortages, or supervisor absences.
• Inspect event spaces, public areas, restrooms, back-of-house areas, and other facility areas to ensure cleaning standards are met.
• Follow up on cleaning issues, deficiencies, and customer or department concerns and ensure they are corrected.
• Coordinate with Event Operations, Facilities, Security, and other departments to support event and facility needs.
• Train, coach, and develop supervisors and team members on cleaning standards, safety, equipment, chemicals, and customer service.

Skills

Leadership

Staff management

Communication

Problem solving

Attention to detail

Flexibility

Reading instructions

Teamwork

Safety practices

Microsoft Office

Education

High school diploma or GED

Some college coursework preferred

Tools

MS Word

MS Excel

Outlook

Job description

POSITION: Housekeeping Manager DEPARTMENT: Events Operations REPORTS TO: Event Operations Manager FLSA STATUS: Salaried, Exempt

Legends Global Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

The Housekeeping Manager oversees the day-to-day housekeeping operation to ensure the convention center is clean, safe, and event ready. This position manages housekeeping supervisors and staff, plans staffing and assignments, inspects work, and works with other departments to meet events and facility needs. The manager is hands-on and provides direction and support to the housekeeping team, especially during large events, staffing shortages, or supervisor absences.

Essential Duties and Responsibilities

• Oversee daily housekeeping operations, including supervisors, staff, schedules, assignments, and event coverage.
• Provide hands-on support and direction during large events, staffing shortages, or supervisor absences.
• Inspect event spaces, public areas, restrooms, back-of-house areas, and other facility areas to ensure cleaning standards are met.
• Follow up on cleaning issues, deficiencies, and customer or department concerns and ensure they are corrected.
• Coordinate with Event Operations, Facilities, Security, and other departments to support event and facility needs.
• Review event schedules and attend event/pre-convention meetings to plan housekeeping staffing and coverage.
• Train, coach, and develop supervisors and team members on cleaning standards, safety, equipment, chemicals, and customer service.
• Monitor in-house staff and contracted vendors to ensure work is completed properly and on time.
• Oversee cleaning activities including trash removal, sweeping, mopping, carpet cleaning, floor care, restroom cleaning, and other housekeeping services.
• Manage housekeeping supplies, equipment, and inventory and assist with department expenses and budget needs.
• Maintain housekeeping procedures, checklists, and work standards to support consistent operations.
• Ensure compliance with company policies, safety requirements, SDS requirements, union agreements, and applicable labor requirements.
• Work with HR and Operations leadership on attendance, performance, employee relations, and other team member matters.
• Identify training needs and conduct required department training.
• Assign and delegate work to housekeeping supervisors and follow up on completion.
• Perform other duties as assigned.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

• Education and/or Experience: High school diploma or GED required.
• Minimum five years of experience in commercial, hospitality, convention center, or similar housekeeping operations.
• Minimum three years of supervisory or management experience in housekeeping or a related field.
• Experience with staffing, scheduling, event operations, and managing a housekeeping team.
• Knowledge of cleaning procedures, equipment, chemicals, and safety practices.
• Some college coursework preferred.

Skills and Abilities

• Ability to lead, train, and hold team members accountable.
• Ability to organize and manage multiple tasks and changing priorities.
• Strong communication and problem-solving skills.
• Ability to read and follow written and verbal instructions.
• Ability to operate and safely use housekeeping equipment and tools.
• Strong attention to detail and follow-through.
• Ability to work effectively with employees, clients, exhibitors, patrons, vendors, and other departments.
• Ability to work a flexible schedule, including nights, weekends, holidays, and extended hours based on event schedules.
• Computer Skills: Basic computer skills including Microsoft Word, Excel, and Outlook.

WORKING CONDITIONS

• Location: On Site, Broward County Convention Center

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ability to sit, stand, walk, and move throughout a large convention center facility for extended periods of time, including exhibit halls, meeting rooms, loading docks, public areas, and operational spaces. Ability to routinely navigate a large facility campus, including stairs, uneven surfaces, and various indoor and outdoor operational areas during event activities, inspections, and facility assessments. Ability to bend, stoop, kneel, crouch, reach, and maintain mobility as required to support event operations and facility responsibilities. Ability to lift, carry, push, and/or pull up to 25 pounds regularly and up to 50 pounds occasionally, with or without assistance. Ability to work in varying operational environments, including areas with moderate to high noise levels, active production, move-ins, and move-outs. Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours as required to support events and facility operations.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.