Housekeeping Manager

Pyramid Burlington Management; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Welcome to OKANA Resort & Indoor Water Park, part of Pyramid Global Hospitality, seeking an Assistant Housekeeping Manager to support the Director of Housekeeping in delivering the highest standards of cleanliness, sanitation, and guest satisfaction across both the housekeeping and laundry operations.

The role involves leading and training staff, managing daily workloads with the PMS, controlling inventories and costs, and ensuring safe, quality service.

Qualifications

• High school diploma required.
• Experience in housekeeping management desirable.
• Spanish language skills beneficial.

Responsibilities

• Assist Director of Housekeeping in overseeing housekeeping and laundry operations.
• Lead and train staff; ensure schedules, training, and supplies are distributed effectively.
• Manage inventories, linens, and cleaning supplies; perform resort walk-throughs.
• Utilize the PMS to distribute daily workloads and monitor safety and cleanliness standards.
• Support selection and development of team to maintain premium guest experience.

Skills

Leadership

Organizational skills

Time management

Communication skills

Spanish language (beneficial)

PMS software

Education

High school diploma

Hospitality degree beneficial

Tools

PMS software

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well‑appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world‑class destination. #BMC-Okana

What you will have an opportunity to do:

SUMMARY

The Assistant Housekeeping Manager supports the Director of Housekeeping in overseeing the Housekeeping & Laundry operations of the resort, ensuring the highest standards of cleanliness, sanitation, and guest satisfaction. This role involves managing the staff in both departments, providing the training, supplies, and support required to maintain the resort's guestrooms and public areas in pristine condition. The Housekeeping Manager must be familiar with the PMS software used to distribute daily workloads, be able to manage inventories and costs for guestroom supplies, linens, and cleaning equipment. Resort walk-throughs are a vital part of the daily workload. This individual will be heavily involved in the selection and training of the team, ensuring that OKANA cleanliness standards are adhered to with a premium on working safely in all areas. The OKANA Resort is part of Pyramid Global Hospitality , a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

QUALIFICATIONS

• High school diploma required; degree/certifications in hospitality or institutional management is beneficial.
• Minimum of 3 years of housekeeping operations experience, with at least 2 years in management.
• Strong leadership, organizational, and time management skills.
• Excellent communication and interpersonal skills; Spanish speaker is beneficial.
• Proficiency in property management systems used to distribute workload in laundry & housekeeping departments.
• Exceptional customer service skills to interact with and handle guest situations.
• Knowledge of health and safety regulations related to housekeeping & laundry operations

PERFORMANCE STANDARDS

• CUSTOMER SERVICE: Deliver the best service, quality and value to every customer, at any time. Maintain customer satisfaction as the driving philosophy of the housekeeping & laundry departments. Personally demonstrate a commitment to customer service by responding promptly to guest needs. Commit to satisfying every guest. Ensure your staff, including all new hires, are trained to meet standards. Empower Housekeeping staff to deliver customer service by encouraging and rewarding responsive guest assistance.
• FINANCIAL: Manage department within budget. Accurately forecast expenses. Learn how to analyze financial and operating information and adjust labor, suppli