Housekeeping Manager

HEI Hotels & Resorts; The Woodlands (TX); Presencial; USD 62 000 - 67 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical and Dental insurance

Vision insurance

401(k) with matching

Hotel room discounts

Resumo da oferta

HEI Hotels & Resorts is seeking an experienced Housekeeping Manager for Embassy Suites The Woodlands. The role focuses on maintaining cleanliness across guestrooms, meeting spaces, and public areas while overseeing staffing, training, and labor cost controls.

You will partner with other departments to ensure service excellence and operational efficiency. The position requires 5+ years of management experience, including 3 years in housekeeping management, and knowledge of laundry operations.

Qualificações

• 5+ years of management experience, with at least 3 years in housekeeping management.
• Experience managing in-house operated laundry operations.
• Thorough knowledge of all housekeeping and laundry operations.
• Able to work with other department leaders.
• Strong organizational skills.
• Willing to "pitch-in" and be a team player.
• Knowledge of hotel operations, including budgeting, safety programs, and long-range planning.
• Effective verbal and written communication skills.

Responsabilidades

• Plan, organize, and monitor staff workload to meet cleanliness and maintenance standards.
• Develop housekeeping and laundry budget.
• Implement controls for expense management.
• Conduct periodic inventory of guest supplies, small equipment, and linen.
• Schedule labor to align with occupancy forecasts and events.
• Hire, train, develop, evaluate performance, and address discipline when needed.
• Communicate directions clearly to staff in writing and verbally.
• Interact with guests to resolve issues and maintain high satisfaction.

Conhecimentos

People management

Budgeting

Staff training

Communication

Conflict resolution

Team collaboration

Descrição da oferta de emprego

About Us

Embassy Suites The Woodlands at Hughes Landing is just a quick drive to The Woodlands Waterway and all the district has to offer. Situated right on Lake Woodlands, this hotel is the perfect destination for a family getaway. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $62,000.00 - $67,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No

Overview

Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Essential Duties and Responsibilities

• Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.
• Develop housekeeping and laundry budget.
• Develop and implement controls for expense management.
• Conduct periodic inventory of guest supplies, small equipment and linen as required.
• Utilize labor management tools to schedule and control labor costs.
• Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events.
• Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.
• Communicate both verbally and in writing to provide clear direction to staff.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
• Evaluate condition of furniture, fixtures, decor, etc. *Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.
• Ensure compliance of housekeeping and laundry standard operating procedures and policies.
• Operate department pursuant to OSHA requirements and guidelines.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• 5+ years management experience, with at least 3 years in housekeeping management.
• Experience managing in-house operated laundry operations.
• Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements.
• Able to work with other department leaders.
• Able to resolve guest, supervisor, and associate conflicts.
• Able to manage multiple tasks at all times and have excellent organizational skills.
• Must be willing to "pitch-in" and help co-workers with their job duties and be a team player with or without reasonable accommodation.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.