Housekeeping Manager

Omni Hotels & Resorts; Oklahoma City (OK); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading hotel in Oklahoma City as a Housekeeping Manager. Oversee housekeeping operations, ensure quality standards, and provide excellent guest service. This role requires strong leadership, multitasking abilities, and prior management experience in hospitality.

Qualifications

• Prior supervisory/management experience in hospitality required.
• Physical ability to lift up to 30 pounds.

Responsibilities

• Provide courteous, attentive, and personalized guest service.
• Assist with departmental functions such as inventory management and scheduling.
• Ensure standards of cleanliness and guest experience are maintained.

Skills

Leadership

Multitasking

Communication

Education

High School Diploma or GED

College Degree

Job description

Join to apply for the Housekeeping Manager role at Omni Hotels & Resorts

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Join to apply for the Housekeeping Manager role at Omni Hotels & Resorts

Overview

Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center (OKC Thunder), the Oklahoma Convention Center, and across the street from the 70-acre Scissortail Park.

The property includes an all-day dining outlet (Seltzer's Modern Diner), an entertainment sports bar (OKC Tap House), a specialty restaurant (Bob's Steak & Chop House), a coffee shop (Park Grounds), and a retail outlet (RareBird Gift Shop). Guests can enjoy a Mokara Spa, fitness center, and a rooftop pool and bar (CatBird Seat) with a fire pit, outdoor lawn, and cabanas. The hotel offers 76,000 sq ft of meeting and event space, including a 20,000 sq ft ballroom, a 10,000 sq ft ballroom, and a 4,200 sq ft outdoor pre-function space overlooking the park.

Job Description

Omni Oklahoma City Hotel is seeking an experienced Housekeeping Manager to join this upscale hotel. The Housekeeping Manager will participate in quality assurance and cost control measures, build rapport with the team, support the Director and Assistant Director, and ensure Omni standards are met through monitoring quality assurance and leading by example.

Responsibilities

• Provide courteous, attentive, and personalized guest service, responding promptly to inquiries, requests, and complaints to exceed guest expectations.
• Resolve guest issues effectively while maintaining good relationships and demonstrating hospitality.
• Maintain clear communication with all departments and guests.
• Improve service efficiency and effectiveness by participating in the Omni Service Tradition program.
• Assist with departmental functions such as opening and closing shifts, inventory management, purchasing, guest requests, meetings, quality assurance, linen and supply inventories, scheduling, and payroll controls.
• Monitor Housekeeping inventories to ensure adequate supplies.
• Coordinate with Front Desk and Engineering for maintenance and guest room inspections.
• Prepare reports on VIPs, due-outs, and defect reports, and oversee Housekeeping staff including Housemen and Laundry operations when necessary.
• Participate in energy conservation efforts and maintain cleanliness and order in work areas.
• Ensure standards of cleanliness and guest experience are maintained, and staff are motivated and trained for excellence.
• Track staff Moments of Service (MOS).

Qualifications

• Prior supervisory/management experience in hospitality required.
• High School Diploma or GED; college degree preferred.
• Highly motivated, able to multitask, work independently, and lead others.
• Physical ability to lift up to 30 pounds and stand, walk, or sit for extended periods.

Omni Hotels & Resorts is an equal opportunity employer. For assistance with applying, contact [e-mail].