Housekeeping Manager

Millennium Downtown New York; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hotel in New York is seeking a Housekeeping Manager to oversee the housekeeping department. The role involves ensuring high-quality service, managing staff, and maintaining cleanliness standards. Ideal candidates will have supervisory experience and a background in hotel management, with a strong focus on guest satisfaction.

Qualifications

• Minimum 2 years of progressive hotel or related experience.
• Supervisory experience required.
• Ability to lift up to 50 pounds occasionally.

Responsibilities

• Oversee the Housekeeping Department to ensure quality service.
• Motivate and manage housekeeping staff according to SOPs.
• Inspect rooms and public areas to maintain cleanliness.

Skills

Communication

Multitasking

Problem Solving

Education

4-year degree or 2-year degree plus experience

Tools

Windows

Office software

Job description

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Compensation Type: Yearly

Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It has a strong presence in U.S. gateway markets like New York, Boston, Miami, San Francisco, and Honolulu, with expanding operations in Europe, Latin America, and the Caribbean. The company's portfolio exceeds $20B in assets and generates over $5B in revenues. Highgate offers expert guidance throughout the hospitality property cycle, develops bespoke hotel brands, and uses proprietary revenue management tools to enhance performance and asset value. The executive team comprises experienced hotel management leaders, making Highgate a trusted partner for top owners and major hotel brands. Corporate offices are located in London, New York, Dallas, and Seattle.

Overview

The Housekeeping Manager oversees the Housekeeping Department to ensure attentive, friendly, efficient, and courteous service, providing guests with quality service and a clean, safe environment, while managing expenses and maximizing service levels.

Responsibilities

1. Maintain a friendly, helpful, and courteous attitude towards guests, managers, and colleagues at all times.
2. Respond promptly and courteously to guest requests, problems, complaints, and accidents; follow up to ensure satisfaction.
3. Motivate, coach, counsel, and discipline housekeeping staff according to Highgate SOPs.
4. Ensure compliance with Standard of the Week training and effective training procedures.
5. Maintain scheduled cleaning programs and detailed checklists for each position.
6. Assist in maintaining housekeeping equipment and supplies, including inventory and ordering.
7. Ensure compliance with corporate Risk Management standards.
8. Manage large guestroom turns efficiently.
9. Follow departmental opening and closing procedures consistently.
10. Carry a pager at all times for communication.
11. Conduct interviews and participate in hiring processes per SOPs.
12. Develop employee morale and training programs.
13. Inspect rooms daily, including VIP rooms prior to guest arrival.
14. Ensure cleanliness of public areas, guest rooms, and back-of-house areas to hotel standards.
15. Assist with supplies management and inventory control.
16. Monitor work orders and follow up with Engineering.
17. Conduct pre-shift meetings and respond to emergencies using MSD sheets.
18. Balance room status reports and manage payroll and scheduling.
19. Maintain professional relationships and promote communication across departments.
20. Implement hotel policies and house rules.
21. Operate communication devices professionally and manage large turn days.
22. Monitor room statuses, VIP requests, and special guest needs.
23. Participate in weekly staff meetings and training sessions.
24. Maintain Lost and Found procedures and key control systems.
25. Ensure documentation and filing are organized and up-to-date.
26. Use hotel systems for reporting and verifying room statuses.
27. Oversee laundry operations and supplies storage.
28. Complete maintenance and cleaning projects biannually.
29. Focus on guest satisfaction and departmental contributions to service scores.

Qualifications

1. Minimum 2 years of progressive hotel or related experience, or a 4-year degree; or a 2-year degree plus experience.
2. Supervisory experience required.
3. Proficiency in Windows and office software.
4. Ability to work long hours and lift up to 50 pounds occasionally.
5. Effective verbal and written communication skills.
6. Ability to multitask, prioritize, and handle problems proactively.
7. Attend all required meetings and participate in M.O.D. coverage.
8. Maintain high personal appearance and grooming standards.
9. Comply with hotel policies, safety standards, and regulations.
10. Identify and implement productivity improvements.
11. Evaluate complex information to meet objectives.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management
• Industry: Facilities Services

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