Housekeeping Manager

Atrium Hospitality LP; Franklin (TN); On-site; USD 44,000 - 52,000; Full time

Job summary

A leading hospitality company seeks a Housekeeping Manager for its Franklin location. This role is essential in ensuring exceptional room experiences where teamwork and service excellence are prioritized. Candidates should have previous supervisory experience and a commitment to guest satisfaction. Opportunities for career growth and comprehensive benefits are included.

Benefits

401(k) plan with company match

Comprehensive health coverage options

Paid time off and vacation

Tuition reimbursement

Qualifications

• Oversight of a housekeeping team in a hospitality setting.
• 3+ years of experience in hotel housekeeping management preferred.
• Basic computer knowledge required.

Responsibilities

• Lead and manage the housekeeping team to provide excellent guest experiences.
• Ensure operational standards are maintained and staff are properly trained.
• Manage finances, payroll, and control supplies expenses.

Skills

Customer Focus

Managing Diversity

Courage

Education

High School Diploma or Equivalent

Tools

Microsoft Suite

Job description

Hotel:

Franklin Embassy Suites

820 Crescent Centre Drive

Franklin, TN 37067

Housekeeping Manager

Full time

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Invest in Your Future - 401(k) plan with company match.
• Comprehensive Health Coverage - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium’s community service and volunteer programs.

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Job Pay Range: $44,000 - $52,000 Per Year (Based on Qualifications)

Profile:
Telecommute: No
Bonus Eligible: Yes
Direct Reports: Yes
Reports To: Assistant General Manager or General Manager

Primary Purpose:
The primary purpose of the Housekeeping Manager is to provide guests with an excellent room experience, ensuring that operational standards and procedures for the Housekeeping Department are being followed by all Associates.

Work Performed:

The Housekeeping Manager will be tasked with the following duties, responsibilities, and assignments:

• Lead the Housekeeping Associates to enable the team to provide a best-in-class guest experience.
• Engage with guests, provide friendly service, meet operational standards, and resolve guest concerns;
• Manage the financial performance of the department by effectively scheduling Associates, submitting accurate payroll records, and controlling expenses for supplies and equipment;
• Manage the department by ensuring Associates understand employment practices, follow interview guidelines, recommend employment decisions and corrective action. Inspect staff work and give guidance to correct deficiencies.
• Support performance management and implement discipline when necessary.
• Educate and Train Associates regarding brand standards and Atrium’s Cleanliness Assured
• Maintain an accurate record of lost and found items;
• Practice hotel emergency procedures to include fire, life, and safety;
• Follow company security policies and procedures, to include reporting accidents, injuries, and unsafe work conditions;
• Perform or assist with cleaning duties as necessary;
• Support other departments as needed based on business demands; and

Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

Oversight of a housekeeping team in hospitality, healthcare, facilities, or similar environment.

Preferred Prior Experience:

3+ years of experience in hotel Housekeeping Management

Required Education:

High School Diploma or Equivalent

Required Technology:

Basic computer knowledge to include the Microsoft Suite

Physical:

Able to lift a minimum of 50lbs occasionally.

Able to stand or walk for the duration of the scheduled shift

Other:

Flexible working days, early mornings, evenings, nights, weekends, holidays, and special events as needed.

Bi-lingual Preferred

Competencies:

(15) Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

(21) Managing Diversity

Manages all kinds of classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all.

(13) Courage

Deals with problem direct reports firmly and in a timely manner; doesn’t allow problems to fester; regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals effectively with troublemakers.

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy