Housekeeping Manager

Westin Hotels & Resorts; Denver (CO); On-site; USD 58,960 - 71,000; Full time

Job summary

Westin Hotels & Resorts Denver is seeking a management-level leader to oversee daily shift operations of Housekeeping, Recreation/Health Club and Laundry where applicable. You will direct staff, verify guestrooms and public spaces are clean, support the operating budget, and ensure high guest satisfaction.

This is a full-time, on-site role based at DEN 80249. Qualifications include a high school diploma or GED with housekeeping experience; a 2-year degree in Hospitality or related field is

Qualifications

• High school diploma or GED with 2 years housekeeping experience.
• 2-year degree in Hospitality or related field; no work experience required.

Responsibilities

• Manage housekeeping operations and budgets; communicate room statuses to Front Desk.
• Inspect guestrooms daily and prepare work assignments.
• Supervise shift operations and ensure compliance with policies.
• Train staff and manage scheduling, attendance, and performance.
• Ensure guest service excellence and resolve guest issues.

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management, Hospitality or related field

Job description

Additional Information

Job Number: 26085383

Job Category: Housekeeping & Laundry

Location: 8300 Pena Blvd, Denver, Colorado, United States, 80249 VIEW ON MAP

Schedule: Full Time

Located Remotely? N

Position Type: Management

Pay Range: $58,960-$71,000 annually

Bonus Eligible: Y

Expiration Date: 08/07/2026

Job Summary

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Candidate Profile

1. High school diploma or GED; 2 years experience in the housekeeping or related professional area.
2. 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Core Work Activities

1. Managing Housekeeping Operations and Budgets
   • Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
   • Inspects guestrooms on a daily basis.
   • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
   • Inventories stock to verify adequate supplies.
   • Supports and supervises an effective inspection program for all guestrooms and public space.
   • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
   • Verifies all employees have proper supplies, equipment and uniforms.
   • Communicates areas that need attention to staff and follows up to verify understanding.
   • Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
   • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
2. Conducting Human Resources Activities
   • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
   • Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
   • Schedules employees to business demands and tracks employee time and attendance.
   • Verifies employees understand expectations and parameters.
   • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
   • Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
   • Observes service behaviors of employees and provides feedback to individuals.
   • Verifies employee recognition is taking place on all shifts.
   • Participates in an ongoing employee recognition program.
   • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
   • Participates in employee progressive discipline procedures.
   • Celebrates successes and publicly recognizes the contributions of team members.
3. Ensuring Exceptional Customer Service
   • Sets a positive example for guest relations.
   • Understands the brand's service culture.
   • Participates in the development and implementation of corrective action plans to improve guest satisfaction.
   • Empowers employees to provide excellent customer service.
   • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
   • Responds to and handles guest problems and complaints.
   • Strives to improve service performance.

Equal Opportunity Employer

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Benefits

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