Housekeeping Manager

Fairmont Hotels & Resorts

Dallas (TX)

On-site

USD 55,000 - 85,000

Full time

2 days ago

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Benefits offered by this job

Competitive Total Compensation Package

Generous Paid Time Off

Comprehensive Health Coverage

401K Plan

Complimentary Shift Meal

Exclusive Employee Benefit Card

Professional Development

Planet 21 CSR initiatives

Career Advancement Opportunities

Job summary

Fairmont Dallas is seeking an experienced Housekeeping Manager to lead a team and uphold the property's high cleanliness and service standards across all guest areas. You will train staff, create schedules, manage payroll and performance reviews, and coordinate with Engineering and other departments to ensure smooth operations.

The ideal candidate has 3+ years in housekeeping leadership in a hotel, strong communication and organizational skills, and fluency in English, with Spanish as a plus.

Qualifications

3 years of experience in housekeeping leadership.
Experience in hotel industry.
Fluency in English (verbal and non-verbal) with Spanish preferred.

Responsibilities

Offer professional, friendly and engaging service.
Maintain knowledge of departmental policies and safety.
Train and lead Housekeeping team to ensure operation success.
Oversee scheduling, payroll and administrative duties.
Coordinate with other departments to maintain guest satisfaction.
Conduct performance reviews and provide feedback to staff.

Skills

Housekeeping leadership

Hotel industry experience

Guest relations

Communication skills

Organizational skills

Fluency in English

Spanish language

Education

High school diploma

Tools

Opera PMS

Microsoft Office

Job description

Company Description

Accor is a global hospitality leader with more than 45 brands and over 5,700 hotels worldwide, recognized for pioneering service, innovation, and a culture centered on people and meaningful guest experiences . Its portfolio spans luxury to economy, including iconic brands such as Fairmont, Sofitel, Raffles, Novotel, and ibis, serving travelers across more than 110 countries . Fairmont Dallas, part of Accor’s luxury portfolio, is an iconic hotel located in the heart of the Dallas Arts District. The property features 545 elegantly appointed guest rooms and suites, with over 73,000 square feet of flexible meeting space. Its prime location places guests' steps from world‑class dining, shopping, museums, entertainment venues, and the Central Business District, making it one of the city’s premier destinations for both business and leisure travelers.

Job Description

Consistently offer professional, friendly and engaging service
Ensure Accor & Fairmont core standards are implemented and audited for consistency
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Maintain positive internal/external guest relations at all times
Resolve internal/external guest complaints, ensuring internal/external guest satisfaction
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Train and lead Housekeeping team to ensure a successful operation
Measure, interpret and evaluate teams working standards and correct where necessary
Maintain complete knowledge at all times of: status of hotel room count, group arrival, VIP’s, special events and knowledge of job responsibility of staff
Oversee / create scheduling, performance, attendance, payroll and administrative duties as assigned
Ensure effective everyday communications, including coaching and performance management
Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained
Creates an environment that allows employees to achieve job fulfillment and provides a path for career development with the company. Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team
A strong commitment to Employee Satisfaction
Monitor and audit all Health & Safety aspects of the Housekeeping department, ensuring all staff are fully trained and up-to-date on Health & safety issues regarding chemicals, equipment and hygiene
To carry out frequent inspection tours in Guest rooms/Public areas to up-keep cleanliness – general repair – replacements as required
Ensure that assigned staff have reported to work and clocked in properly; document any late or absent employees. Document call-offs and replace for any shift
Coordinate breaks for assigned staff
Prepare and distribute assignment sheets to assigned staff and review priorities
Oversee inspection of guest rooms, guest corridors, all public areas (bathrooms, restaurants, conference rooms, pool), service areas, and storage areas
Ensure proper work attire/grooming for all employees
Check all equipment used by immediate staff under their responsibility for proper supplies, neatness, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies
Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests
Maintain inventory count and supplies
Coordinate the completion of work orders for maintenance repairs with Engineering
Provide feedback on staff performance to director. Report disciplinary problems to director and participate in the counseling of employees
Conduct performance reviews in a timely manner
Accept responsibility for carrying out other management duties as requested by the Director, Housekeeping

Qualifications

3 years experience in housekeeping leadership
Experience in hotel industry
Previous guest relations training an asset
Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment
High school graduate, or equivalent experience
Fluency in a second language, preferably Spanish
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Fluency in English both verbal and non-verbal. Provide legible communication
Compute mathematical calculations
Computer literate and experience with property management system, Opera, Microsoft Office
Ability to
perform job functions with attention to detail, speed and accuracy
prioritize and organize
be a clear thinker, remaining calm and resolving problems using good judgement
follow directions thoroughly
understand guest’s service needs
work cohesively with co-workers as part of a team
work with minimal supervision
maintain confidentiality of guest information and pertinent hotel data
ascertain departmental training needs and provide such training
direct performance of staff and follow up with corrections when needed

Additional Information

What’s in it for You?

Competitive Total Compensation Package: Overtime eligible, Department incentive programs
Generous Paid Time Off: Enjoy a healthy work-life balance with our paid time off policy
Comprehensive Health Coverage: Access Medical, Dental, and Vision Insurance to keep you and your family healthy
401K Plan: Secure your future with our competitive 401K retirement savings plan
Complimentary Shift Meal: Savor delicious meals on us during your shifts
Exclusive Employee Benefit Card: Unlock discounted room rates at Accor hotels worldwide, making travel more affordable
Professional Development: Enhance your skills with learning programs through our Academy, tailored for your growth
Make a Positive Impact: Get involved in our Corporate Social Responsibility initiatives, like Planet 21, and contribute to meaningful change
Career Advancement Opportunities: Take your career to new heights with opportunities for national and international promotions