House Engineer / General Maintenance Person

Fairmont Hotels & Resorts; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Total compensation

Paid time off

Health coverage

401K

Shift meals

Employee discount

Professional development

CSR initiatives

Career advancement

Job summary

Fairmont Dallas seeks a skilled Maintenance Engineer to support hotel operations and maintenance across the property. You will maintain equipment, adhere to safety standards, and respond to guest requests while ensuring cleanliness and timely upkeep.

The role requires strong English communication, a background in general maintenance, and the ability to work as part of a team in a luxury hotel environment.

Qualifications

• High School diploma or equivalent vocational training certificate.
• Certification or completion of seminars for specialized training.
• Previous experience in general maintenance.
• Ability to communicate in English, both verbal and non-verbal.
• Excellent interpersonal and communication skills; a team player.

Responsibilities

• Maintain knowledge of policies/procedures and standards.
• Understand maintenance systems and equipment used hotel-wide.
• Anticipate guests’ needs and respond promptly.
• Maintain guest relations and resolve issues to ensure satisfaction.
• Inspect and maintain cleaning, safety, and organization of work areas.
• Review work orders, prioritize tasks, and coordinate with supervisors.
• Organize materials, tools and equipment for daily tasks.
• Perform preventive maintenance and document results.

Skills

High attention to detail

English communication

Team player

Safety compliance

Education

High School diploma or equivalent vocational training certificate

Certification or seminars for specialized training

Tools

Knowledge of tools and equipment

Job description

Company Description

Accor is a global hospitality leader with more than 45 brands and over 5,700 hotels worldwide, recognized for pioneering service, innovation, and a culture centered on people and meaningful guest experiences . Its portfolio spans luxury to economy, including iconic brands such as Fairmont, Sofitel, Raffles, Novotel, and ibis, serving travelers across more than 110 countries . Fairmont Dallas, part of Accor’s luxury portfolio, is an iconic hotel located in the heart of the Dallas Arts District. The property features 545 elegantly appointed guest rooms and suites, with over 73,000 square feet of flexible meeting space. Its prime location places guests' steps from world‑class dining, shopping, museums, entertainment venues, and the Central Business District, making it one of the city’s premier destinations for both business and leisure travelers.

Job Description

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Start to become familiar with and understand al the systems (i.e. electrical distribution and lighting, swimming pool, TV antenna, fire/life safety and emergency generator, central plant, laundry/valet, kitchen, HVAC and refrigeration, etc.) associated with the all hotel operations.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Receive daily work assignments from Chief Engineer/Supervisor and review priorities and special projects.
• Organize materials, tools and equipment to perform daily assignments.
• Maintain time lines and work schedule in accordance with the preventive maintenance program.
• Check work orders and Engineering department service request log for maintenance deficiency calls or for any problems. Make rounds checking these problem areas; note any touch-up needs or/and safety concerns in the hotel.
• Maintain par stock levels of standard paint, brushes, wallpapers, stains, sign lettering and other supplies. Communicate requisition needs to Chief Engineer/Supervisor.
• Maintain some knowledge of:
  • Appropriate paint and adhesive types for various surfaces.
  • Ventilation of and storage of flammable and toxic materials.
• Repair and maintain all painted surfaces and items, including preparation and installation of all types of latex, enamels, etc.
• Strip and refinish guestroom furniture.
• Maintain for the proper use, cleaning, maintenance and storage of all tools, (i.e. brushes, rollers, paint sprayers, trays, ladders, scaffolds, etc.) and supplies.
• Maintain cleanliness and organization of the work areas to include:
  • inventories
  • requisitions (receipt and storage)
  • trash removal and clean up
  • Ensure security of any assigned keys and radios.
• Complete all paperwork and closing duties before leaving and review status of assignments and any follow-up actions with the Supervisor.

Qualifications

• High School diploma or equivalent vocational training certificate
• Certification or completion of seminars for specialized training.
• Previous experience in general maintenance
• Ability to communicate in English, both verbal and non-verbal
• Excellent interpersonal and communication skills; a team player
• Excellent interpersonal and communication skills; a team player
• Knowledge of tools and equipment respective to job functions
• Ability to interpret manufacturer's literature for installation, preparation, use and upkeep of various materials and products used throughout the property
• Knowledge of proper chemical handling and disposal
• Knowledge of proper cleaning techniques, requirements and use of equipment/machinery
• Complete basic arithmetic
• Ability to consistently stand and walk throughout shift
• Some basic working knowledge of different types of paints and their applications.
• Ability to:
  • be well organized and follow instructions.
  • focus attention on details.
  • operate high reach lifts.
  • exert strong physical effort in transporting equipment fixtures and supplies.
  • prioritize tasks and comply with deadlines for work assignments.
  • be a clear thinker and perform well under pressure work assignments.
  • maintain confidentiality of hotel guests and pertinent hotel information.
  • understand guest inquiries, provide responses and interact positively.
  • interact positively with hotel personnel and provide prompt solutions to problem.
  • work in close proximity to high pressure steam of 150 pound and hot water at 180 degrees.
  • work cohesively with co-workers as part of a team.

Additional Information

What’s in it for You?

• Competitive Total Compensation Package: Overtime eligible, Department incentive programs
• Generous Paid Time Off: Enjoy a healthy work-life balance with our paid time off policy.
• Comprehensive Health Coverage: Access Medical, Dental, and Vision Insurance to keep you and your family healthy.
• 401K Plan: Secure your future with our competitive 401K retirement savings plan.
• Complimentary Shift Meal: Savor delicious meals on us during your shifts!
• Exclusive Employee Benefit Card: Unlock discounted room rates at Accor hotels worldwide, making travel more affordable.
• Professional Development: Enhance your skills with learning programs through our Academy, tailored for your growth.
• Make a Positive Impact: Get involved in our Corporate Social Responsibility initiatives, like Planet 21, and contribute to meaningful change.
• Career Advancement Opportunities: Take your career to new heights with opportunities for national and international promotions.