Housekeeping Manager

LASALLE HOSPITALITY INC; City of Niagara Falls (NY); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

401K & Employer Match

Health Insurance

Vision Insurance

Dental Insurance

Health Savings Account

Life Insurance

Disability Insurance

Employee Discounts

Job summary

LASALLE HOSPITALITY INC. is seeking a management-level housekeeping leader for Crowne Plaza Riverside in Niagara Falls, NY. This role oversees all housekeeping functions, guiding staff to maintain hotel standards and deliver exceptional cleanliness and service.

The position requires a high school diploma or equivalent, prior housekeeping leadership experience, and cost-control knowledge. Responsibilities include scheduling, inspections, staff development, and adherence to budgetary guidelines in

Qualifications

• High School graduate or equivalent vocational training.
• Housekeeping leadership experience.
• Computer literate.
• Knowledge of budget preparation and cost controls.
• Ability to direct performance of departmental staff and follow up with corrections where needed.

Responsibilities

• Maintains cleanliness standards for guest rooms and public areas and inspects them to ensure that standards are met.
• Trains staff in all aspects of housekeeping including guest service.
• Plans work schedules and room assignments with minimum disruption to guests.
• Establish par levels for supplies and equipment; complete requisitions to replenish shortages or additional items needed.
• Personally inspect all rooms daily.
• Ensure that all Housekeeping functions and responsibilities are completed daily (7 days a week) to ensure consistent quality and service to hotel guests.
• Monitors staff interaction with guests and employees, resolving discrepancies with respective personnel.
• Manages human resources functions including recruiting, selecting, orientation, training, performance planning and evaluating to maintain a skilled workforce.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts; adjust schedules as needed.
• Administer progressive discipline procedures; monitor compliance and document records.
• Maintains inventory of supplies and ensures staff follows cost control procedures.
• Maintains preventive maintenance programs and schedules ongoing cleaning projects.

Skills

High School graduate

Housekeeping leadership

Computer literate

Budget preparation and cost controls

Direct staff performance and follow-up

Education

High School or Equivalent

Job description

Job Details

Level: Management

Job Location: Crowne Plaza Riverside - Niagara Falls, NY 14304

Position Type: Full Time

Education Level: High School Or Equivalent

Salary Range: $62,000.00 - $65,000.00 Salary/year

Travel Percentage: None

Job Shift: Any

Job Category: Hospitality - Hotel

SALARY RANGE

$62,000- $65,000/ year based on work experience

EMPLOYEE BENEFITS

• Paid Time Off
• 401K & Employer Match
• Health Insurance
• Vision Insurance
• Dental Insurance
• Health Savings Account
• Life Insurance
• Disability Insurance
• Employee Discounts

JOB OVERVIEW

Responsible for the leadership and management of all functions of the housekeeping department, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy, which serves as a guide to respective staff.

QUALIFICATIONS

• High School graduate or equivalent vocational training.
• Housekeeping leadership experience.
• Computer literate.
• Knowledge of budget preparation and cost controls.
• Ability to direct performance of departmental staff and follow up with corrections where needed.

ESSENTIAL JOB FUNCTIONS

• Maintains cleanliness standards for both guest rooms and public areas and inspects them to ensure that standards are met.
• Trains staff in all aspects of housekeeping including guest service.
• Plans work schedules and room assignments with minimum disruption to guests.
• Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed.
• Personally, inspect all rooms daily.
• Ensure that all Housekeeping functions and responsibilities are completed daily (7 days a week) to ensure consistent quality and service to hotel guests.
• Monitor the staff interaction with guests and employees ensuring prompt and courteous service; resolve discrepancies with respective personnel.
• Manages human resources functions including recruiting, selecting, and orientation, and training, performance planning and evaluating to maintain a skilled, qualified workforce.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
• Administer progressive discipline procedures; monitor compliance with such; conduct counseling sessions with employees; ensure documentation and placement of records in employee’s files.
• Maintains inventory of supplies and ensures staff follows proper inventory/cost control procedures.
• Maintains physical product standards by managing preventive maintenance programs and by scheduling ongoing cleaning activities, including deep cleaning projects.