Housekeeping Manager

Summit Hospitality Group, Ltd.; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Quality healthcare

Paid holidays

Bonus opportunities

Hotel discounts

Job summary

Summit Hospitality Group in Charlotte Uptown is seeking a Housekeeping Manager to lead our hotel's housekeeping program, ensuring top-tier cleanliness and guest satisfaction. You will supervise staff, enforce brand standards, and coordinate with the GM and engineering to maintain safety and efficiency.

The role requires 2–5 years in housekeeping management for hotels or related settings, a high school diploma or equivalent, and solid computer skills.

Qualifications

• Minimum 2–5 years housekeeping management experience in hotels or related settings.
• High school diploma or GED, or 2-year degree in Hospitality or related major.
• Spanish language skills are a plus.
• Basic computer skills with Word and Excel.
• Clear English listening, reading and writing abilities.
• Ability to schedule associates to meet budgets and goals.
• Strong attention to detail and guest relations.
• Effective supervision, coaching and communication of goals.

Responsibilities

• Minimum 50 hour work week including weekends/evenings.
• Establish and implement standards and procedures for housekeeping staff.
• Inspect guestrooms and public areas for quality and cleanliness.
• Oversee inventories of guest supplies and amenities monthly.
• Train housekeeping and laundry staff to Brand/Corporate standards.
• Supervise linen, uniform, supply and storage rooms.
• Maintain inventory controls for uniforms, linens and supplies.
• Participate in annual budgets and forecasts.
• Monitor energy use and conservation programs.
• Coordinate safety and key control procedures.
• Work with GM/AGM/Chief Engineer on maintenance needs.
• Contribute to rehab/renovation planning as needed.

Skills

Bilingual (Spanish)

Leadership

Time management

Cost control

Customer service focus

English communication

Team supervision

Education

High School Diploma or GED

2-year Hospitality degree

Tools

Word

Excel

Job description

SUMMIT HOSPITALITY GROUP: HOUSEKEEPING MANAGER

The Housekeeping Manager for a Summit Hospitality Group hotel is a key leadership role for guest experience and satisfaction. The Housekeeping Manager provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest level of cleanliness according to Corporate and Brand standards, policies, and procedures. The Housekeeping Manager impacts Associate morale, budgetary goals, guest relations, administrative operations, projects, and staff needs.

LOCATION

Residence Inn Charlotte Uptown

Salary based on Experience

About You

• A minimum of 2-5 years housekeeping management experience for hotels/restaurants/extended stay living quarters.


• High school diploma or GED, or 2 year degree from an accredited university in Hotel, or Hospitality or related major.


• Bilingual knowledge preferred (Spanish).


• Basic computer skills: Word and Excel.


• Mathematical skills: The ability to add, subtract, multiply and divide correctly in a way that allows one to solve work-related issues.


• Oral Comprehension: The ability to listen and to understand information and ideas presented through spoken words and sentences. English proficiency.


• Reading Comprehension: Understanding written sentences and paragraphs in work related documents.


• Writing skills: Communicating effectively in writing as appropriate for the needs of the audience.


• Able to properly schedule Associates for hourly or pay-per room environment to meet budgets and overall operating goals.


• Able to think on one’s feet and react calmly and quickly to guest and Associates’ needs.


• Exceptional attention to detail


• Skilled at supervising, motivating, and communicating goals and objectives to staff


• Exceptional time management skills


• Demonstrated ability to manage all aspects of inventory ordering and control

What You'll Do

• The expectation of this position requires a minimum 50 hour work week which includes weekends/evenings (Saturday and/or Sunday).


• Recommends, establishes, and implements proper standards and procedures for housekeeping staff


• Inspects and evaluates physical condition/appearance of guestrooms and public areas


• Responsible for inventories of guest supplies and amenities including equipment on a monthly basis


• Trains all housekeeping and laundry staff according to expectations and Brand/Corporate standards


• Supervises the operation of linen, uniform, supply and storage rooms


• Installs and maintains inventory controls for uniforms, linens, and supplies to be monitored by issuance procedures and purchasing


• Participates in development of annual budgets, periodic forecasts


• Manages, monitors and makes adjustments to comply with energy conservation programs


• Responsible for key control


• Works directly with the GM/AGM/Chief Engineer for proper maintenance of the building, furniture, fixtures, and equipment


• Makes recommendations for rehab projects and assists in renovation projects


• Responsible for updating all safety procedures including fire, theft, and property conditions as well as participating in the hotel Safety Committee


• Conducts staff meetings , training, hiring/firing decisions


• Communicates daily with GM/AGM/GSM/Chief Engineer to ensure proper operating procedures are in compliance with Corporate and Brand standards


• Sets an example for guest relations for all staff


• Focuses on continuous improvement for service and cleanliness


• Ensures the hotel is prepared to successfully complete a Quality Assurance audit


• Complete brand required training


• Duties are subject to change and additional responsibilities/tasks may be assigned as needed.

Perks & Benefits That Put You First

• Quality healthcare options to keep you feeling your best (Medical, Dental, Vision, Life, FSA, Supplemental Insurance)


• Paid holidays & plenty of PTO—because balance matters


• Exciting bonus opportunities for high performers


• Hotel Discounts

Summit Hospitality Group is an Equal Opportunity Employer.

Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.

Requirements

QUALIFICATIONS:

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds


• Service oriented style with professional presentation skills


• High energy, motivational leader


• Skilled at cost control and expense management


• Knowledge of sanitation requirements/controls and applications of relevant chemicals and cleaning products


• Basic mathematical skills


• Clear and concise written and verbal communication skills in English


• Demonstrated problem solving skills and decision making


• Ability to assess and management talent to help individuals develop and strengthen skills and abilities needed to accomplish work objectives


• Knowledge of Security/Loss Prevention

Work Environment

• Ability to stand, walk, bend, reach and move continuously to inspect all rooms and public areas


• Able to lift 25 lbs.


• Ability to access and accurately input information for scheduling and room inventory control


• Flexible work schedule


• Valid Driver’s license