Housekeeping Lead Supervisor (Housekeeping Assistant Manager)

Sundance Mountain Resort; Sundance (WY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Subsidized medical

Dental

Vision

401k

Paid time off

Season Pass

Employee discounts

Job summary

Sundance Mountain Resort is seeking a Housekeeping Lead Supervisor to manage the housekeeping team, ensuring cleanliness standards across cottages, mountain homes, and public areas. You will train supervisors, perform homeowner inspections, and oversee inventory and operations to meet guest expectations.

This full-time, year-round role requires weekend and holiday availability and involves directing 40–80 staff, maintaining safety and service quality, and ensuring timely room turnover.

Qualifications

• Must be able to supervise and lead a team of 40–80 employees.
• Excellent training and coaching skills for new and current supervisors.
• Strong inventory, cleanliness, and productivity management.

Responsibilities

• Supervise all employees in assigned sections.
• Train new supervisors and existing supervisors in cleanliness standards and guest experience.
• Perform homeowner inspections before arrival of all homeowners.
• Conduct random quality inspections on vacant rooms and stayovers.
• Inspect all checkouts in assigned sections and ensure timely cleaning.
• Maintain organization and stocking of closets and storage areas.

Skills

Supervisory leadership

Training

Inventory management

Quality control

Guest experience

Education

High school diploma or GED

Job description

Job Title: HOUSEKEEPING LEAD SUPERVISOR

Department: Housekeeping

Reports To: Housekeeping manager

Rate of Pay: DOE

Shift: Full-Time, Year-Round Position

MUST BE AVAILABLE WEEKENDS & HOLIDAYS

Summary: Ensures services needed to maintain cottages, mountain homes, walkways, housekeeping closets and public areas are executed according to resort standards.

Key Responsibilities:

• Supervise all employees in assigned sections.
• Responsible for Homeowner checks.
• Train new supervisors and existing supervisors in upholding Sundance's commitment to excellence in cleanliness, guest experience and productivity.
• Preform homeowner inspections before arrival of all homeowners.
• Preform random quality inspections on vacant rooms and stayovers.
• Inspect all checkouts in assigned sections.
• Ensure all closets and storage areas are clean and stocked.
• Ensure cleanliness of rooms/areas in assigned sections as well as all amenities are stocked; ie: clean robes, slippers, folder, and magazines, guest supplies.
• Inspect housepersons' work in assigned areas; ensuring cleanliness is maintained and garbage and linen are picked up every two hours.
• Safely transport housekeepers to designated areas in a timely manner.
• Ensure units are cleaned to the Sundance standard in the proper amount of time.
• Train housekeepers on efficiencies used to meet cleanliness standards.
• Report missing / broken items in the units.
• Replace dishes in the units.
• Ensure housekeepers take all cleaning tools needed for the day.
• Ensure housekeepers follow our recycling program.
• Train, document, and follow up on standards of the week.
• Change status of cleaned rooms via phone and computer.
• Communicate problems and requests in need of attention to other departments in a timely manner.
• Delegate work evenly to room attendants and horseperson's in assigned section.
• Assist in keeping housekeeping office clean and organized.
• Ensure cleanliness and maintenance of Sundance vehicles.
• Ensure all checkout rooms are cleaned by 4:00 PM, and then call the Housekeeping Manager for more assignments.
• Ensure each employee is wearing a neat and complete uniform including nametag in compliance with Sundance and Housekeeping appearance policies.
• Make sure all keys and radios checked out have been returned to safety.
• Train new supervisors and existing supervisors in upholding Sundance's commitment to excellence in cleanliness, guest experience and productivity.
• Assess housekeeping inventory daily, order products when necessary.
• Conduct written inventory once monthly.
• Conduct employee reviews once per quarter.
• Maintain the stock of housekeeping equipment and make orders when necessary.
• Track spending in housekeeping checkbook.
• Communicate with other departments as needed to elevate guest experience or problem solve.
• Conduct new employee interviews and process new hire paperwork.

Supervisory Responsibilities: Directly supervises around 40-80 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or general education degree (GED); or one to three years' related experience and/or training; or equivalent combination of education and experience.
• Must possess a valid U.S. Drivers' License in good standing in accordance to Sundance's Insurance Company guidelines.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Must be 21 years of age or older.

Work Environment: While performing the duties of this job, the employee is regularly exposed to toxic or caustic chemicals. The noise level in the work environment is usually moderate.

Benefits:

• Benefits package that includes: subsidized medical, dental, vision, 401k & paid time off policy.
• Employee discounts on dining and resort amenities
• Season Pass

Disclaimer: This is a general description of this job. All employees of Sundance Mountain Resort. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.