Housekeeping Lead - Guest Experience & Training

Crothall Healthcare; Hyannis (MA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identify Theft Protection

Pet Insurance

Job summary

Crothall Healthcare, located in Hyannis, MA, seeks a housekeeping supervisor to oversee assigned staff, provide training, and ensure all procedures meet unit standards. The role focuses on delivering high-quality service and resolving guest issues while maintaining accurate shift coverage and equipment readiness.

The position offers full-time hours with pay ranges listed and benefits. This role emphasizes teamwork, professionalism, and consistent cleanliness across areas, contributing to

Responsibilities

• Provides quality service to customers by providing one-on-one attention to detail.
• Ensures assigned staff have reported to work and clocked in properly; documents late or absent employees.
• Resolves internal/external guest complaints to ensure guest satisfaction.
• Documents call offs, and replaces for any shift.
• Coordinates assigned staff breaks.
• Prepares and distributes assignment sheets to staff and reviews priorities.
• Assigns designated keys, radios and beepers to assigned staff and maintains records.
• Checks equipment for proper supplies, neatness and mechanical problems; instructs corrections.
• Inspects areas to confirm cleaning standards have been met.
• Assists staff to ensure highest standards of cleanliness and service.
• Conducts staff training as assigned.
• Contributes to the team; exhibits professionalism with customers and colleagues.

Job description

Crothall Healthcare, located in Hyannis, MA, seeks a housekeeping supervisor to oversee assigned staff, provide training, and ensure all procedures meet unit standards. The role focuses on delivering high-quality service and resolving guest issues while maintaining accurate shift coverage and equipment readiness.

The position offers full-time hours with pay ranges listed and benefits. This role emphasizes teamwork, professionalism, and consistent cleanliness across areas, contributing to