Housekeeping & Laundry Lead: Elevate Guest Comfort

FlyOver Iceland; Alaska; On-site; USD 65,000 - 78,000; Full time

Benefits offered by this job

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and

Subsidized mental health resources

Job summary

Pursuit is seeking a Housekeeping Manager at Talkeetna Alaskan Lodge to lead the Housekeeping and Laundry teams, ensure guest rooms and public spaces meet quality standards, and drive safe, efficient operations. The role focuses on coaching staff, optimizing scheduling, and collaborating with other departments to enhance the guest experience.

You will mentor staff, manage payroll tasks, and uphold Pursuit's commitment to high standards and exceptional service in a dynamic resort setting,

Qualifications

• Must be at least 21 years old and possess a valid driver's license.
• Previous housekeeping leadership experience in a hotel, lodge, resort, or hospitality environment is required.
• Proven ability to inspire, develop, and motivate teams.
• Strong organizational, communication, and problem-solving skills.
• Commitment to delivering exceptional guest service and maintaining high standards.
• Hands-on, flexible leadership style with attention to detail.
• Ability to bend, lift, climb stairs, and safely lift up to 35 pounds.

Responsibilities

• Lead the daily operations of the Housekeeping and Laundry departments to ensure guest satisfaction.
• Foster a culture of safety, accountability, teamwork, and service excellence.
• Conduct regular inspections of guest rooms, public areas, and laundry operations for quality standards.
• Coach, mentor, and develop team members through training and feedback.
• Assist with staff scheduling, labor management, and payroll administration.
• Support department leadership by covering for the Assistant Housekeeping Manager and Laundry Supervisor as needed.
• Partner with other departments to ensure a seamless guest experience across the property.
• Monitor inventory, supplies, and resources to support efficient operations.
• Address guest concerns promptly and professionally with positive resolutions.
• Identify opportunities to improve service standards and workflows.

Skills

Leadership

Staff development

Communication

Problem solving

Guest service

Organizational skills

Housekeeping leadership

Job description

Pursuit is seeking a Housekeeping Manager at Talkeetna Alaskan Lodge to lead the Housekeeping and Laundry teams, ensure guest rooms and public spaces meet quality standards, and drive safe, efficient operations. The role focuses on coaching staff, optimizing scheduling, and collaborating with other departments to enhance the guest experience.

You will mentor staff, manage payroll tasks, and uphold Pursuit's commitment to high standards and exceptional service in a dynamic resort setting,