Housekeeping Inspector

Music Road Resort; Pine Grove (TN); On-site; USD 23,000 - 25,000; Full time

Job summary

Music Road Resort in Pine Grove, TN, seeks a Housekeeping Inspector to uphold cleanliness, presentation, and guest service across guest rooms and public areas. You will inspect rooms, support daily housekeeping operations, and ensure tasks are completed accurately and efficiently.

As a hands-on leader, you will coach and mentor staff, promote accountability, and help create a positive work environment that delivers an exceptional guest experience. Physical requirements apply.

Qualifications

• Laundry and housekeeping experience required.
• Basic computer knowledge required.
• Housekeeping inspection and supervisory experience (preferred).

Responsibilities

• Inspect guest rooms, public areas, and spaces to ensure cleanliness and presentation meet resort standards.
• Ensure rooms meet quality expectations before guest arrival.
• Maintain room status information in designated software to support operations.
• Clean guest rooms and assist with laundry and deep cleanings as needed.
• Coach and mentor team members, promoting accountability and teamwork.
• Train new staff on cleanliness standards, safety procedures, and department expectations.
• Monitor productivity and ensure staff have equipment and supplies.
• Assist with inventory by monitoring linens and amenities and communicating orders.

Skills

Leadership

Coaching

Attention to detail

Tools

Basic computer knowledge

Job description

• Base Pay $17.00 - $18.00 / Hour
• Employee Type Non-Exempt > 30 Hours

JOB OVERVIEW

The Housekeeping Inspector plays an important role in maintaining the resort's standards for cleanliness, presentation, and exceptional guest service. This position is responsible for inspecting guest rooms and public areas, supporting daily housekeeping operations, and ensuring work is completed accurately and efficiently. Responsibilities also include cleaning guest rooms, assisting with laundry, performing deep cleanings, and stepping in wherever needed to support the department.

As a hands-on leader and key support person, this position provides coaching, training, and mentorship while promoting accountability, teamwork, and attention to detail. The ideal candidate is proactive, dependable, organized, and customer-oriented, with excellent communication skills, a willingness to both give and receive constructive feedback, and a strong commitment to follow-through. This position leads by example, takes initiative, and helps create a positive work environment and an exceptional guest experience. Physical requirements include standing, walking, lifting, carrying, reaching, pushing, pulling, bending, and other related activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Inspect guest rooms, public areas, and assigned spaces to ensure cleanliness, proper room setup, amenity placement, and overall presentation consistently meet resort standards.
• Ensure completed rooms meet established quality expectations before being released for guest arrival.
• Complete daily housekeeping boards, assist with room assignments, and maintain accurate room status information in designated software to support efficient operations and communication.
• Work alongside the housekeeping team by cleaning guest rooms, assisting with laundry, performing deep cleanings, and supporting daily department needs.
• Provide coaching, guidance, and support to Room Attendants while promoting accountability, teamwork, and continuous improvement. Lead by example by demonstrating proper cleaning procedures, productivity, attention to detail, and exceptional customer service.
• Train and mentor new and existing team members on cleanliness standards, room presentation, safety procedures, and department expectations. Recognize strong performance, provide constructive feedback, and remain receptive to coaching and direction.
• Monitor work assignments and employee productivity, assist with daily operational needs, and ensure team members have the equipment, supplies, and resources needed to perform their responsibilities.
• Assist with inventory management by monitoring supplies, linens, guestroom amenities, and equipment; rotating stock; identifying shortages; and communicating ordering needs to management.
• Anticipate guest needs, respond promptly to requests, and handle housekeeping-related complaints with professionalism, empathy, and a commitment to resolution.
• Communicate and coordinate with housekeeping management and other departments regarding guest requests, room changes, maintenance concerns, and operational needs. Promptly report needed repairs in guest rooms and public areas.
• Assist with special projects and property initiatives, including seasonal deep cleanings, preventative maintenance coordination, pest control, and other assigned projects.
• Promote a safe, secure, and welcoming environment by following established safety procedures, including proper chemical handling, Safety Data Sheets (SDS), and bloodborne pathogen practices.
• Ensure Lost and Found procedures are followed accurately and items are properly documented and secured.
• Complete daily and weekly inspections, operational reports, and required checklists through designated devices and software.
• Demonstrate initiative and accountability by proactively identifying areas needing attention, staying productive during slower periods, and following responsibilities through to completion.
• Partner with housekeeping leadership to identify opportunities to improve cleanliness, operational efficiency, employee performance, and the overall guest experience.
• Perform additional duties and responsibilities as assigned by the Supervisor or General Manager.

EXPERIENCE

• Laundry and Housekeeping Experience: 2 years (Required)
• Basic computer knowledge: (Required)
• Housekeeping Inspection and Supervisory Experience: 1 year (Preferred)