Housekeeping Inspector

Sandia Resort & Casino; Albuquerque (NM); On-site; USD 42,000 - 62,000; Full time

Job summary

Sandia Resort & Casino is seeking an experienced Housekeeping Inspector/Supervisor to lead and train staff across guest rooms and public areas. You will ensure adherence to four-star standards, coach performance, and maintain safety and key-control protocols.

You will also participate in onboarding and mentor dedicated teams as needed. The role requires supervisory experience, strong customer service, and the ability to manage daily operations while maintaining high cleanliness standards in a

Qualifications

• Two years housekeeping experience including one year supervisory experience.
• Must pass stringent background check.
• Pre-employment and random drug screening.

Responsibilities

• Inspects guest rooms, hallways and public areas; corrects deficiencies.
• Evaluates workers’ performance to ensure quality service.
• Submits maintenance issues into the EAM system.
• Mentors and trains staff on SOPs and procedures.
• Ensures safety procedures are followed and keys are controlled.
• Resolves guest concerns regarding performance and service.

Skills

Customer service

Communication

Detail oriented

Supervisory ability

Key control

Safety procedures

Reading instructions

Cleaning equipment use

Public interaction

Tools

EAM system

Job description

Position Summary

Inspect and train all housekeeping staff to meet the standards of a four-star resort. To ensure all housekeeping standards, as set forth by the Director of Housekeeping Services, are met and exceeded.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Inspects guest rooms, hallways and public areas immediately correcting any deficiencies.
2. Inspects and evaluates workers’ performance to ensure quality service and compliance with housekeeping specifications are met and ensures all departures are completed by check in.
3. Submits all maintenance issues into the EAM system, on the cell phone.
4. Might assist Housekeeping Supervisor with opening the house and other office duties.
5. Ensures each staff member is following all safety precautions.
6. Ensures all team members receive proper training on departmental operational procedures and functions.
7. Resolves customer complaints regarding worker performance and services rendered.
8. Inspects work areas and operating equipment to ensure conformance to established standards.
9. Assists with cleaning and shampooing of all carpets, on assigned floors.
10. Attends and completes all required department training to include but not limited to; bio clean up, carpet shampooing, equipment safety, and proper use of cleaning agents and chemicals.
11. Might assist Housekeeping Supervisor or Housekeeping Manager with screening and interviewing applicants.
12. Routinely updates team member’s performance journals and assists with providing input for performance appraisals for all assigned team members
13. Performs the tasks of a Guest Room Attendant, Turndown Attendant, or House Person as needed to facilitate service.
14. Ensures that all lost and found items have been delivered to either the housekeeping office or front desk for guest pick up. All items are to be entered into the lost and found log and properly secured in the assigned cabinet by the end of each shift.
15. Ensures that all guest room master keys and storage keys are properly checked out at the beginning of each shift and returned at the end of each shift.
16. Complies with all Housekeeping/Public Areas as well as Global Standard Operating Procedures (SOP’s).
17. Serves as a mentor when assigned to train a new inspector, guest room attendant, house person, or turndown attendant using the buddy system.
18. Reports to the manager/supervisor any kind of maintenance or hazardous issue when performing their tasks.
19. Provides proper customer service by assisting our external/internal guests when they have questions or requests.
20. Checks computer rooming system midday for any early outs.
21. Ability to create an environment of teamwork by communicating common goals and showing appreciation for team members contributions and on-going support.
22. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned scheduled each day in accordance with the Attendance Policy for Pueblo Sandia.

Additional Responsibilities

1. Performs other duties as necessary.

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Excellent customer service skills.
2. Excellent verbal and written communication skills.
3. Ability to be detail oriented.
4. Ability to supervise and evaluate staff.
5. Ability to maintain proper security key control procedures for guest rooms.
6. Ability to read and comprehend safety procedures and instructions.
7. Ability to read and comprehend simple instructions, short correspondence and memos.
8. Ability to use cleaning supplies and equipment.
9. Ability to deal effectively and professionally with the general public.

Qualifications

Education and Experience

Required:

1. Two (2) years of housekeeping experience including one (1) year supervisory experience.

License/Certifications/Registrations

1. Must be able to successfully pass a stringent background investigation.
2. Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Climbing

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Crawling

Moving about on hands and knees or hands and feet.

Crouching

Bending the body downward and forward by bending leg and spine.

Feeling

Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity

Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping

Applying pressure to an object with the fingers and palm.

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

(Must be able to lift at least 25 pounds.)

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required:

The worker is subject to:

1. Inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
2. Hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
3. Atmospheric conditions: One or more of the following conditions that affect the respiratory system of the skin: Fumes, odors, dusts, mists, gases, or poor ventilation.

Source: Hospitality Online