Housekeeping Houseperson (Full Time) - Waldorf Astoria Monarch Beach Resort and Club

Hilton; Dana Point (CA); On-site; USD 1,000; Full time

Job summary

An established industry player is seeking a dedicated Houseperson to join its housekeeping team at a luxurious coastal resort. This role is pivotal in maintaining the hotel’s high standards of cleanliness and guest satisfaction. As a Houseperson, you will ensure that designated areas are impeccably clean, respond promptly to guest requests, and contribute to a welcoming atmosphere. You will be part of a dynamic team that values integrity, teamwork, and exceptional service. If you are passionate about hospitality and enjoy working in a vibrant environment, this opportunity offers a chance to make a significant impact on guest experiences.

Qualifications

• Demonstrated hospitality skills and a commitment to delivering exceptional guest experiences.
• Ability to work flexible shifts, including weekends and holidays.

Responsibilities

• Clean and maintain designated areas of the hotel to high standards.
• Respond to guest requests and report maintenance deficiencies.
• Perform deep cleaning tasks and assist in cleaning guest rooms.

Skills

Customer Focus

Dependability

Adaptability

Teamwork

Hospitality

Integrity

Leadership

Job description

The award-winning AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Houseperson to join the Housekeeping Team!

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.

The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD.

Classification: Full-Time
Shift: 2 shifts - 8:30am-5pm or 2:30pm-11pm - must have availability to work flexible shifts, weekdays, weekends, and holidays.

Pay Range: The hourly rate is $23.00 per hour and is based on applicable and specialized experience and location.

What will I be doing?

As a Houseperson, you would be responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

1. Clean designated areas including, but not limited to, restrooms, public areas, offices and banquet/meeting/conference rooms
2. Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays
3. Greet guests in a friendly manner
4. Report maintenance deficiencies and items in need of repair
5. Stock and maintain supply rooms, as needed
6. Perform deep cleaning tasks and special projects (for example: mattress flipping, furniture moves, etc.), as needed
7. Deliver guest requests and assist in cleaning guest rooms, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

1. Hospitality - We're passionate about delivering exceptional guest experiences.
2. Integrity - We do the right thing, all the time.
3. Leadership - We're leaders in our industry and in our communities.
4. Teamwork - We're team players in everything we do.
5. Ownership - We're the owners of our actions and decisions.
6. Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

1. Quality
2. Productivity
3. Dependability
4. Customer Focus
5. Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision