Housekeeping Houseperson (Full-Time) l InterContinental Miami Downtown

InterContinental Hotels Group; Torch of Friendship (FL); On-site; Full time

Job summary

Join a leading luxury hotel as a Housekeeping Houseperson, where your passion for cleanliness and customer service will enhance guest experiences. In this full-time role at the InterContinental Miami, you will be responsible for maintaining high standards of cleanliness and assisting with housekeeping operations. The position offers competitive pay and a range of benefits, providing an opportunity to thrive in a supportive environment.

Benefits

Paid time off

Medical/dental/vision insurance

401(k)

Hotel discounts worldwide

Qualifications

• Ability to lift and push objects up to 75lbs.
• Strong communication skills required for interaction with guests and staff.
• Flexibility to work night, weekend, and holiday shifts.

Responsibilities

• Maintain cleanliness and organization of assigned areas.
• Assist room attendants with heavy tasks and linen delivery.
• Respond to guest requests and ensure satisfaction.

Skills

Communication

Strength

Flexibility

Job description

Housekeeping Houseperson (Full-Time) l InterContinental Miami Downtown

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

AtInterContinental Hotels & Resortswe want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charmingby being approachable, having confidence and showing respect.
• Stay in the momentby understanding and anticipating guests’ needs, being attentive and taking ownershipof getting things done.
• Make it memorableby being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on beingONE GREAT TEAM,eight year in a row honored one of theTOP WORKPLACESof South Florida by the Sun Sentinel.

Your day to day:

Great memories come from many places. The sights, sounds, scents are as important as the overall presentation of the building. As a Housekeeping Houseperson, your passion for cleanliness and dedication to delivering exceptional service will complete each guest’s experience. By taking pride in your workspace, keeping your standards high, and giving our hotel the benefit of your expertise, you’ll create some of our guests’ most lasting memories

DUTIES AND RESPONSIBILITIES:

• Responsible for the cleanliness and organization of floor closets; removing garbage from the service elevator landing, wipe down shelves/counters; sweep and mop, remove non-floor closet items and store in appropriate areas by the end of the shift.
• Assist room attendants with heavy items such as mattresses and linen. Deliver linen and other supplies to room attendants.
• Remove all dirty linen from assigned Room Attendants carts and closets and transport to laundry chute.
• Throw any recycled items down the recycle chute (except glasses and boxes)
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Responsible of maintaining the cleanliness and condition for their own sections/floors.
• Responsible for shampooing carpet in guestrooms and designated hallways/floors.
• Respond to guest requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.
• Clean public areas in the prescribed manner while following department standard operating procedures.
• Report to office coordinator needed repairs or unsafe conditions.
• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
• Monitor and control supplies/amenities and minimize waste within all areas of housekeeping.

What we need from you:

• Strong – sometimes you’ll need to lift, push and pull big objects up to 75lbs. This can involve bending and kneeling. Frequently standing up, moving, handling objects, and equipment.
• Literate –Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day.
• Articulate – Communication skills are utilized a significant amount of time when interacting with the other supervisors, hotel staff and hotel guests.
• Flexible – night, weekend and holiday shifts are all part of the job

What we offer:

The hourly pay rate for this role is $16.50.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees.Additionally, hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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