HOUSEKEEPING HOUSE ATTENDANT

Rivers Casino; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking dedicated Housekeeping House Attendants to maintain the cleanliness and appearance of their hotel and public spaces. In this dynamic role, you will perform a variety of cleaning tasks, ensure guest satisfaction, and provide exceptional service. Ideal candidates will possess a high school diploma and have a passion for hospitality, with the ability to work in a fast-paced environment. Join a team that values attention to detail and a positive attitude, where your contributions will make a difference in creating a welcoming atmosphere for guests.

Qualifications

• Previous cleaning experience preferred.
• Must be able to lift up to 50lbs continually throughout a shift.

Responsibilities

• Maintain cleanliness of guest rooms and public spaces.
• Meet and check in laundry daily, ensuring proper handling.
• Provide friendly service and assist guests as needed.

Skills

Communication Skills

Attention to Detail

Ability to Work in Fast-Paced Environment

Customer Service

Education

High School Diploma or Equivalent

Job description

Housekeeping House Attendants maintain cleanliness and appearance of the hotel, public spaces, back of the house areas, handle guest room requests and movement of laundry.

Essential Job Functions:

1. Perform a variety of cleaning activities which include, but not limited to, sweeping, mopping, dusting, polishing, vacuuming, disposing trash and servicing guest rooms daily.
2. Replace linens on beds and replenish guest room supplies, empty wastebaskets. Rearrange furnishings, drapes and room accessories.
3. Provide necessary linen and amenities to guests in accordance with the guest room legend.
4. Leave rooms in uniform arrangement as determined by housekeeping management and make sure the door is closed and the room is locked.
5. Ensure special requests are noted and fulfilled.
6. Meet, unload and check in laundry daily.
7. Move laundry to designated areas and disperse as needed.
8. Report any damage, hazards, repairs, and strangers in assigned areas.
9. Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item.
10. Responsible for cleanliness of public restrooms on various floors.
11. Constant cleaning of very active public space including the main lobby, restaurant areas, elevator banks and front driveway.
12. Clean all corridors and service areas.
13. Clean and sanitize the fitness room.
14. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
15. Informs management of all suspicious activity during the course of your shift.
16. Responsible for knowing hotel emergency procedures.
17. Consistently offers professional, engaging and friendly service.
18. Comply with quality assurance expectations, standards and hotel rating guidelines.
19. Other duties as assigned.
20. As needed deliver guest newspapers, messages, packages, amenities or other items requested by guests or team members.
21. Greet guests in hallways and public areas in a pleasant and friendly manner and offering assistance.

Qualifications (Knowledge, Skills, and Abilities):

1. High School diploma or equivalent and/or experience in a hotel or a related field preferred.
2. Previous cleaning experience preferred.
3. Exceptional communication skills and enjoy caring for others and working in a fast-paced environment.
4. Positive friendly and upbeat with the ability to deliver service authentically and looking to make a career in hospitality.
5. Ability to work in a fast-paced environment.
6. Ability to perform job functions with attention to detail, speed, and accuracy.
7. Must be able to traverse from area to area within the operating areas to respond to and assist Team Members.
8. Must be able to lift up to 50lbs. continually throughout a shift.
9. Must be able to maneuver a fully loaded cart, weighing up to 50lbs., through hallways and into/out of closets during the entire work day.
10. Must be able to push, pull and move levers, equipment and furniture throughout a shift.
11. Ability to follow instructions, directions, and meet deadlines including the thorough cleaning of the minimum number of rooms assigned.
12. Must be able to successfully fulfill the pre-employment process.
13. Must be able to work flexible shifts and days, including weekends, holidays and special events/promotions.